Director of Human Resources

• Design and implement strategy, learning and development, and succession planning initiatives tailored to client needs.
• Inform strategy, navigate complex workforce matters, and support executive decision-making.
• Serve as a trusted strategic advisor and HR thought partner, partnering effectively with Executive Directors, CEOs, and Boards of Directors to provide sound counsel, influence decision-making, and advance organizational priorities.

• Serve as the HR lead for client organizations - remotely and onsite - providing direct support to client leadership and staff.
• Provide guidance on a broad range of HR issues, including accommodations, employee relations, terminations, benefits administration, onboarding, and HRIS systems.
• Lead new client onboarding by facilitating discovery sessions, conducting organizational assessments, identifying key priorities and risks, and developing implementation plans that establish a strong foundation for long-term client success.

• Ensure compliance with local, state, and federal employment laws and regulations, as well as grant requirements, through regular audits and reporting.
• Design, facilitate, and deliver engaging presentations and training on HR best practices, employment law, leadership development, compliance, and organizational effectiveness for employees, managers, and executive leadership.

• Oversee HR operations across multiple clients.
• Manage employee ”hire to retire” lifecycle best practices.
• Lead HRIS integrations and improve system workflows with an eye on AI integration and enhancements.
• Demonstrate strong technology aptitude and the ability to quickly learn, leverage, and optimize HR systems, AI-enabled tools, and emerging technologies to enhance operational efficiency, data-driven decision-making, and client service delivery.
• Document internal and client SOPs and workflows.

• Manage and support HR team members assigned to client accounts.
• Foster collaboration and continuous improvement across all touchpoints.
• Serve as a hands-on leader who is willing and able to perform HR Generalist responsibilities as business needs require.

• Demonstrate a growth mindset by actively seeking, embracing, and applying feedback from clients and organizational leadership to continuously improve performance, strengthen partnerships, and enhance service delivery.
• Demonstrate end-to-end ownership and accountability for overall client team performance and results, service delivery, client satisfaction, and achievement of strategic and operational objectives.
• Highly responsive, organized, and deadline-driven, with ability to effectively manage multiple priorities while delivering high-quality work on time and in a fast-paced environment.
• Champions client retention through proactive relationship management, strategic partnership, and consistent delivery of high-quality HR services.

• At least 10 years of progressive HR experience, including leadership or executive-level responsibilities.
• Strong executive presence and leadership skills; projecting confidence, credibility, and executive presence while serving as a trusted advisor on strategic business and people decisions.
• Ability to independently lead client meetings, represent the organization professionally, and travel regularly to client locations to deliver high-quality HR services.
• Thrives in fast-paced and evolving environments by demonstrating resilience, adaptability, and the ability to effectively manage competing demands.
• Demonstrated experience working in unionized environments, including labor relations, grievance resolution, and CBA administration
• Adept at navigating multi-client environments, balancing competing priorities and deadlines
• Strong communication, conflict resolution, and organizational skills
• Proven ability to build trusted client relationships and advise across diverse teams
• Experience supporting mission-driven organizations, including nonprofits, education, or human services
• Proficiency in employment law, HR systems, and full-cycle talent management
• Committed to lifelong learning by continuously developing technical competencies, advancing HR knowledge, and embracing AI-driven tools and innovation.

• Background in a consulting or outsourced HR environment with demonstrated ability to manage a client portfolio.
• Familiarity with regulatory compliance related to IL DCFS, IL DHS, SAMHSA, and EEO requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field 
• SHRM-CP, SHRM-SCP, PHR, or SPHR (highly preferred)

• Hybrid role based in the Chicago area
• Requires onsite presence at least three days per week at various client locations in Chicago and the northern suburbs

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