Enterprise Program Manager - Project Lead - Interim Assistant IT Director

Responsibilities

• Oversee infrastructure, business application and helpdesk services from internal staff and managed service providers, holding vendors to performance and accountability standards.
• Serve as the main operations liaison to statewide shared-services providers.
• Take part in the Information Security Team: incident response, vulnerability management, risk assessments and remediation.
• Support access control reviews, audits and policy compliance.
• Oversee enterprise system integrations with SAP, financial institutions and third-party systems.
• Track contract renewals, help with procurement and budget monitoring, support annual audits and reporting, and contribute to long-range technology planning.
• Supervise, develop and direct IT staff.
• Cover occasional rotating after-hours work for incidents, system maintenance and deadlines.

Required Qualifications

• 6+ years of progressive IT experience managing complex IT functions
• 3+ years of full-time supervisory experience in an IT environment
• Experience managing IT services delivered through managed service providers or outsourced vendors, including SLA and performance management
• Leadership experience in cybersecurity operations: incident response, vulnerability management and risk assessment
• Working knowledge of Active Directory, Microsoft Entra ID and Intune
• Bachelor’s degree in Computer Science, Information Technology, Business Administration or a related field

Preferred Qualifications

• IT experience in state government, financial services or another regulated environment, including audit, compliance and risk management
• Experience working within shared-services models in state government
• Project management experience
• Enterprise system and integration experience (SAP, financial institution interfaces, secure file transfer)
• Experience with IT procurement, contract management and budgets
• Certifications: CISSP, CISM, CompTIA Security+, ITIL or PMP

Additional Requirements

• Strong written and verbal communication skills
• A proven ability to build a team-oriented environment
• Sound judgment and discretion with sensitive information
• The ability to prioritize work to meet deadlines
• Availability for occasional after-hours work
• Must pass a background and credit check before starting
• Physical: must be able to lift up to 50 lbs, and to bend, reach and work under desks and in equipment areas when hardware support is needed

Interview Process

1. Virtual interview
2. Onsite interview
3. Work sample (a guided questionnaire based on job situations)
4. Final onsite interview with senior leadership