Executive Operations Manager

Position Overview

Anchor Home is seeking a highly organized, proactive, and results-driven Executive Operations Manager to serve as a key administrative and operational partner to the Chief Executive Officer (CEO). The Executive Operations Manager provides project, administrative, financial and organizational support to the CEO across a variety of priorities. The ideal candidate will be required to move seamlessly between executive support, problem-solving, financial coordination, and project management. This role takes ownership of getting things done. You’ll be the go-to person for day-to-day operations and the person who follows up with staff and vendors on outstanding tasks through completion. Role requires a person who is persistent and organized, and doesn’t let loose ends sit, and is able to hold others accountable in a firm but tactful way. This individual must demonstrate sound judgment, exceptional organizational skills, discretion, and good work ethics. 

Key Responsibilities 

Project Management & Business Operations

• Lead administrative and special projects assigned by the CEO.

• Deliver initiatives across departments and with external service providers.

• Maintain project trackers and provide regular updates on progress, outstanding items, and potential obstacles, and clearing up blockers.

• Flag overdue or at-risk items to leadership promptly and able to hold colleagues accountable and on task until completion.

• Research vendors, coordinate proposals, and support implementation of approved solutions.

Financial Coordination 

• Coordinate financial activities with the company bookkeeper, external CPA firm, and external auditors.

• Organize invoices, receipts, expense reports, and supporting financial documentation.

• Assist with budgeting, budget tracking, expense monitoring, financial reporting, and monthly accounting close out activities.

• Follow up on outstanding financial items and help ensure records are accurate, organized, and submitted on time.

Quality Coordination 

• Coordinate program quality activities, including internal audits, documentation reviews, and compliance tracking.

• Monitor the completion of required program documentation and follow up with program leadership regarding outstanding items.

• Assist compliance manager with preparation for DDA reviews, QIO surveys, and other regulatory or quality assurance reviews.

• Work with program leadership to maintain audit readiness and identify opportunities to improve administrative processes and documentation practices.

Coordination & Business Execution

• Provide direct administrative support to the CEO, including meeting coordination, correspondence, preparation of reports and presentations, and calendar management.

• Manage paperwork and documentation needed to support daily operations and organizational requirements.

• Handle confidential business, personnel, and financial information with discretion and professionalism.

• Support communication between the CEO and team members as needed.

• Perform other duties and special projects as assigned by the CEO

Qualifications

• Bachelor’s degree required

• Minimum 5 years of experience in administrative support, executive support, business operations, or a related role

• Diligent and solutions-oriented

• Strong organizational and time-management skills

• Strong problem-solving skills with the ability to work independently

• Strong attention to detail and comfort working with numbers and financial information

• Adaptable and comfortable managing changing priorities

• Professional judgment and discretion when handling confidential information

Additional Details

• Fully on-site, Monday – Friday in Timonium, MD

• Hours: 9:00 AM – 5:30 PM

• Employment Type: Temp-to-perm
• Salary Range: 70k-80k