EXTERNAL RELATIONS MANAGERREPORTS TO: Chief External Relations Officer (CERO)
ANNUAL SALARY: $60,000 - $70,000
POSITION SUMMARY
The External Relations Manager advances the mission of North Coast Community Homes (NCCH) by coordinating fundraising operations and cultivating strong connections with donors, community partners, and other supporters. This role manages key administrative systems, fundraising events, and grant-related tracking and documentation. Working with the CERO and colleagues across NCCH, the Manager helps ensure that external relationships are well-supported, communications are timely, and commitments to funders and partners are met.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Fundraising Administration
• Coordinate donor stewardship and fundraising activities, including acknowledgments, appeals, correspondence, meeting materials, and follow-up communications.
• Maintain fundraising schedules, activity records, and supporting reports; help prepare materials for leadership, board, and donor engagement.
Database Management
• Maintain accurate and confidential donor, and partner information in NCCH’s database and related systems.
• Enter and update records, track interactions and contributions, produce lists and reports, and identify opportunities to improve data quality and processes.
Fundraising Event Coordination
• Coordinate fundraising events from planning through follow-up, including timelines, registration, vendors, materials, sponsorship logistics, and day-of activities.
• Work with staff on event assignments, promotion, guest experience, acknowledgments, and post-event evaluation.
Grant Support and Compliance
• Support grant applications, award administration, and reporting by coordinating deadlines, collecting information, and organizing required documentation with relevant staff.
• Track grant requirements, deliverables, reporting schedules, and supporting records to help NCCH meet funder expectations and compliance obligations.
• Serve as a responsive point of contact for donors, businesses, community organizations, and other external partners; strengthen ongoing relationships and opportunities to collaborate.
• Coordinate partner meetings, outreach, follow-up, and shared initiatives; work with internal teams to communicate NCCH’s mission and impact consistently.
Additional Responsibilities
• Support organizational communications and annual reporting as they relate to fundraising, stewardship, and external relations.
• Perform other related duties as assigned by the CERO.
QUALIFICATIONS
• Bachelor’s degree in nonprofit management, business, communications, public relations, or a related field, or equivalent relevant experience.
• Experience coordinating fundraising, donor relations, events, grants administration, or community partnerships.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook; experience with CRM or donor database systems required. Little Green Light experience is a plus.
• Strong organizational, project management, writing, and interpersonal skills; ability to manage competing deadlines with accuracy and sound judgment.
• Commitment to confidentiality, collaboration, responsive service, and NCCH’s mission of supporting people with disabilities.
WORKING CONDITIONS
• Primarily an office-based position with regular computer and telephone work. Some evening and weekend availability is required for events and activities.
• Occasional travel within Northeast Ohio may be required.
ADDITIONAL INFORMATION
Employment at NCCH is at will in accordance with applicable Ohio law. Background checks, which may include criminal, credit, and motor vehicle records, may be conducted for final candidates, as appropriate.
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