F&B Manager

The Rose Gaming Resort is a $480 million gaming and entertainment complex destination, located alongside I-95 in Dumfries, Virginia. Along with exciting gaming action, The Rose Gaming Resort provides a luxury hotel, eight bars and restaurants, a space for meetings and events, 50,000+ square foot gaming space and over 1,650 Historical Horse Racing machines, and over 80 acres of green space. The Rose Gaming Resort generates an estimated $35.5 million in annual tax revenues and employs more than 500 team members.

JOB SUMMARY

FUNCTION:

The Manager, Food & Beverage, is responsible for efficient and proper operation of various food outlets. Exhibits knowledge of product lines and prices and full awareness of safety and food sanitation laws and regulations. Provides efficient and smooth customer service according to the standards required by the Rose Gaming Resort. Performs additional job duties as assigned by Sr. Director, Hospitality.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by The Rose Gaming Resort.
• Ensuring incoming staff complies with company policy.
• Creating and maintaining a positive work environment rooted in professionalism, empathy, fun, respect, and ongoing learning.
• Training staff to follow restaurant procedures.
• Maintaining safety and food quality standards
• Keeping customers happy and handling complaints
• Organizing schedules
• Keeping track of employees' hours
• Recording payroll data
• Ordering food, linens, gloves, and other supplies while staying within budget limitations.
• Supervising daily shift operations
• Ensuring all end of day cash outs are correctly completed.
• Coordinating daily front- and back-of-house restaurant operations
• Controlling operational costs and identifying ways to cut waste.
• Appraising staff performance
• Interviewing/recruiting new employees.
• Interacting with guests to get feedback on product quality and service levels.
• Responsibilities include interviewing and hiring, planning, training, assigning and directing work; appraising performance; rewarding and disciplining; addressing complaints and resolving problems; providing feedback to management as to operating policies and procedures, and suggestions on how to make the Food & Beverage Department run more efficiently and cost-effectively.
• Supervises food outlet operation and staff for employee dining, short order, fast foods, and deli dining type services; Responsible for the overall direction, coordination, and evaluation of the assigned department.
• Other duties as assigned.

REQUIRED SKILLS AND ABILITIES

In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.

• Attend required training sessions offered by the Company.
• Obtain and retain required license(s).
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member's department.
• Have knowledge of the Property's programs to address problem gaming.
• Report any acts of wrongdoing of which the Team Member may have knowledge.

EDUCATION AND EXPERIENCE

• Bachelor's degree in related field or minimum of 5 years progressive work experience in food and beverage operations to include three (3) years in a supervisor capacity. Two (2) years work experience with financial documents including budgeting, food cost analysis, and labor cost analysis required.
• Must be at least eighteen (21) years of age.
• Must be able to stand for longer than 8 hours
• The ability to lift, push and pull up to 50 pounds

Certificates, Licenses, and Registrations: Virginia Racing Commission License

Valid Driver's License with a minimum of three (3) years driving experience.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 50lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulation throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.