Float Office Assistant Senior - Spanish KSA

This is an internal job posting. Only former Multnomah County employees on an active recall list may apply for this opportunity through this site.

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$29.29 - $36.03 Hourly

Department:

Health Department

Job Type:

Regular Represented

Exemption Status:

United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified):

July 30, 2026

The Opportunity:

This Work Matters!

We seek leaders, achievers and doers who bring skill and passion to a challenging and evolving environment.  At the Multnomah County Health Department we are all inspired by the mission: We work with communities to advance health equity, protect the most vulnerable, and promote health and wellness for everyone and we uphold the values: Compassion and Care, Empowerment, Racial Equity, Creativity and Integrity. We create a culture of respect, trust and understanding for the highly diverse population we serve in our communities. 

Student Health Centers (SHC) is a unit within Integrated Clinical Services (ICS). The mission of SHC is to facilitate access to comprehensive preventive mental and primary health care for Multnomah County school-age youth to keep them healthy and ready to learn. The Program operates 9 centers in coordination with five school districts: Centennial, David Douglas, Parkrose, Portland Public Schools, Reynolds and the School Based Mental Health Program of the Multnomah County Mental Health and Addiction Services Division. 

As the Float Office Assistant Senior, you will perform diverse and complex clerical duties supporting clinical services while independently managing and prioritizing multiple tasks. A core responsibility is ensuring program sustainability by gathering, verifying, explaining, and maintaining insurance coverage data to establish client accounts for billing. Success in this role requires utilizing independent judgment to plan and execute tasks, alongside the ability to connect effectively with students, school staff, families, and community members. Additionally, this float position is based at a home clinic, but will travel daily to provide front-desk coverage at any Student Health Center (SHC) site as needed. In this role, you will help evaluate clinic operations and report recommendations to leadership to improve processes, strengthen funding standards, and provide culturally appropriate services for our diverse communities.

This position requires bilingual language skills in Spanish and English languages. Language testing will be required.

As the Float Office Assistant Senior - Spanish KSA, you will: 

• Create and maintain detailed spreadsheets and tracking records; coordinate, compile, evaluate and prepare information and data for complex and comprehensive reports using spreadsheets, databases and presentation applications

• Verify insurance status according to procedure, Medicaid Management Information System (MMIS), Oregon Health Plan (OHP), ProvLink, third party

• Contact parents or guardians regarding insurance information; refer clients, parents, or guardians for OHP screening as appropriate

• Bill insurance or special handle visit processing according to SHC Program policies and procedures; connect with Health and/or Finance & Business Management staff for contract and billing requirements, exception requests, etc.

• Communicate with students and/or parents/ guardians on payment status, needed actions or information, etc. for approval and resolution

• Check in/out clients: verifying demographic information, snap shot and enter patient messages as appropriate 

• Distribute appointment slips and appointment reminders; document failed appointments on Department Appointment Report (DAR); route telephone encounters to Support Staff or NP/CHN for direction 

• Maintain scheduling templates per SHC Program guidelines

• Assist with the design, implementation, monitoring and maintenance of program processes, procedures, program-related events, and systems to support leadership and staff 

• Troubleshoot office equipment, orders supplies and equipment, and follow up on related issues

• Maintain calendars and schedules of activities, meetings, and various events to support the clinic, student appointment schedules, staffing concerns, etc. 

• Select, compile and evaluate materials, office forms and report formats for review and use for leadership evaluation; route lab and correspondence to NP/CHN for review and initials

• Prepare all chart related documents to be scanned; file documents and records

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.

TO QUALIFY:

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.

Minimum Qualifications/Transferable Skills*:

• Education/ training equivalent to the completion of the twelfth grade. 

• Three (3) to six (6) years of relevant office experience.

• Must be bilingual in Spanish and English languages. (Language testing is required.)

• Must pass a fingerprint background check by Portland Public Schools Security Office.

• Must pass a reference check.

Preferred Qualifications/ Transferable Skills*: You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Experience working with culturally and individually diverse groups

• Previous experience in Epic/Epic systems or other electronic medical and health records, etc.

• Excellent priority-setting and time management skills

• Experience or ability to synthesize information in order to independently solve problems or formulate recommendations

• Demonstrated ability to professionally and effectively communicate orally and in writing with a variety of people, answering questions and explaining technical information

• Deep understanding of disparities that inform equity driven approaches to the work

• Experience in pediatric and or adolescent health care settings

*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

SCREENING AND EVALUATION:

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications

• An evaluation of application materials to identify the most qualified candidates

• Consideration of top candidates/interviews

• Background, reference, and education checks

Pay Equity: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.

The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.

• A completed online application.

• Aresume that explains all related experience (paid or unpaid) and training in your resume.

• Acover letter that expands on your resume, addressing how you qualify for the position, and why you are interested in the role.

Note: The application, resume, and cover letter should demonstrate your work experience/ skills and how it is related to those shown in the Overview and To Qualify sections of the job announcement. Please be thorough, as these materials may be scored and determine your eligibility for an interview.

Please be mindful of checking your email inbox for messages from the Recruiter as you may be emailed requesting additional information. If a response is not received in a timely manner your application may not be considered.

ADDITIONAL DETAILS:

Type of Position: This hourly position is eligible for overtime.

Type: Represented

FLSA: Non Exempt

Schedule: Mon, Tues, Wed and Fri 7:30am-4:00pm and Thurs 9:00-5:30pm

Work Location: This float position is based out of the Gateway Children's Center Service Building, but will travel daily to provide coverage at any Student Health Center (SHC) site as needed.

Serving the Public, Even During Disasters: 

Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities.For more information, please visit theDisaster Service Worker Informationpage.

In accordance with Oregon Law, Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter and other application materials.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter:

Chandra Montgomery

Email:

chandra.montgomery@multco.us

Phone:

+1 (503) 9884733 x84733

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile:

6002 - Office Assistant Senior