Floating Front Desk Attendant

Floating Front Desk Attendant

Shoreham West Cooperative Apartments, Inc.

Washington, DC | On-site | $23 per hour

Shoreham West, a luxury residential cooperative in Washington, DC, is seeking a dependable, professional Floating Front Desk Attendant with strong customer service, computer, and communication skills.

This floating position provides coverage for staff days off, vacations, holidays, and other absences, helping maintain a welcoming environment and consistent service for residents and guests.

Schedule and Coverage Expectations

This position provides coverage on varying shifts rather than a fixed weekly schedule. Shifts may include daytime, evening, overnight, weekend, and holiday hours. Coverage will be coordinated based on building needs and the employee’s availability. Holiday coverage is expected.

Employees are expected to communicate their availability clearly, arrive on time, and reliably fulfill shifts they have agreed to work.

Responsibilities

• Welcome residents, guests, and service providers with courtesy and professionalism.

• Provide attentive customer service, respond to inquiries, and follow through on resident requests.

• Monitor building access and follow established visitor and contractor procedures.

• Answer telephone calls, respond to emails, and relay messages accurately and promptly.

• Use BuildingLink to record packages, resident requests, shift notes, and other operational information.

• Use Microsoft Outlook for email communication and Microsoft Word to prepare and update documents.

• Receive, log, organize, and distribute packages and deliveries.

• Maintain accurate shift logs and communicate pending matters to incoming staff and management.

• Coordinate with building staff to address resident needs and report maintenance concerns.

• Follow established emergency procedures and promptly report incidents to appropriate personnel.

• Handle resident information, keys, and building records with discretion and care.

• Maintain a neat, organized front desk and a professional appearance.

• Assist with other front desk and resident service duties as assigned.

Required Qualifications

• Strong customer service skills and a courteous, helpful approach.

• Strong verbal and written communication skills, including professional telephone and email etiquette.

• Strong computer skills, including proficiency with Microsoft Outlook and Word.

• Ability to learn building management software and maintain accurate electronic records.

• Dependability, punctuality, and commitment to agreed-upon shifts.

• Ability to work independently, prioritize requests, and follow established procedures.

• Sound judgment, attention to detail, and respect for confidentiality.

• Ability to remain calm and professional when handling unexpected situations.

Preferred Qualifications

• Knowledge of BuildingLink.

• Previous front desk, concierge, hospitality, or comparable customer service experience.

• Experience working in a luxury residential community.

Compensation

$23 per hour.

Shoreham West Cooperative Apartments, Inc. is an equal opportunity employer.