Front Desk Concierge
Company: Stratton Amenities
Location: Seattle, WA
About Stratton Amenities
Stratton Amenities is a hospitality
services company providing concierge, front desk, and guest experience programs
to Class A commercial and residential properties throughout the United States.
Our mission is simple: create exceptional experiences for every tenant, guest,
visitor, and client we serve.
Position Summary
The Front Desk Concierge serves as the
first point of contact for tenants, guests, visitors, vendors, and contractors
entering the property. This role is responsible for delivering a professional,
welcoming, and hospitality-focused experience while assisting with access
control, visitor management, customer service, and general front desk
operations.
The ideal candidate is polished,
dependable, service-oriented, and enjoys interacting with people in a
professional environment.
Responsibilities
- Welcome and greet tenants, guests, visitors, vendors, and
contractors.
- Create a positive first impression for everyone entering the
property.
- Register visitors and maintain visitor management records.
- Issue visitor badges and access credentials as required.
- Verify guest access and communicate with tenants regarding
visitor arrivals.
- Answer questions regarding the property, building amenities,
and surrounding area.
- Assist visitors with directions and general information.
- Monitor lobby activity and maintain awareness of building
operations.
- Report safety concerns, maintenance issues, suspicious
activity, and incidents to appropriate personnel.
- Maintain professional communication with tenants, visitors,
property management, and vendors.
- Support building events and special activities as needed.
- Complete daily reports and documentation accurately and on
time.
- Maintain a professional appearance and adhere to company
uniform standards.
- Follow all site-specific procedures, policies, and post orders.
Qualifications
- High school diploma or equivalent.
- Minimum one year of customer service, hospitality, concierge,
front desk, guest services, hotel, residential, or related experience
preferred.
- Strong verbal and written communication skills.
- Professional appearance and demeanor.
- Ability to remain composed and courteous in a fast-paced
environment.
- Comfortable using computers, tablets, and visitor management
systems.
- Strong attention to detail and organizational skills.
- Ability to work independently and as part of a team.
Preferred Experience
- Concierge services
- Hotel front desk operations
- Luxury residential communities
- Commercial office buildings
- Customer service or guest services
- Reception or administrative support
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to lift up to 25 pounds occasionally.
- Ability to work in a lobby or front desk environment throughout
the shift.
Benefits
- Health, dental, and vision insurance
- Paid time off
- Paid training
- Opportunities for advancement
- Professional and supportive work environment
Compensation
$23.00 - $24.00 per hour