Front Desk Guest Experience Coordinator

Crown & Raine Headspa and Blowdry Bar is redefining the beauty and wellness experience. We provide luxurious head spa treatments and blowouts in a relaxing, upscale environment where every guest should feel welcomed, valued, and pampered.

We are looking for an energetic, dependable, and customer-focused Front Desk Guest Experience Coordinator who understands that the guest experience starts the moment someone walks through our doors.

This is more than a receptionist position. You are the face of Crown & Raine!

$15 - $20 hourly

What You'll Do

• Welcome every guest with a warm, professional, and enthusiastic attitude.

• Manage guest check-ins, check-outs, and appointment scheduling.

• Answer incoming phone calls, text messages, and guest inquiries.

• Assist guests with booking services and selecting the right treatments.

• Promote memberships, packages, retail products, and special promotions.

• Help increase rebooking rates by encouraging guests to schedule their next appointment before leaving.

• Maintain an organized, clean, and welcoming front desk and lobby.

• Coordinate with therapists and management to ensure appointments run smoothly.

• Handle guest questions, concerns, and service recovery professionally.

• Assist with opening and closing procedures.

• Monitor appointment schedules and help minimize gaps and scheduling conflicts.

• Deliver an exceptional experience that encourages guests to return and recommend Crown & Raine to others.

What Success Looks Like

At Crown & Raine, our front desk team plays a major role in the success of each location.

Success in this position means:

• Guests feel welcomed and taken care of.

• Appointments are managed accurately and efficiently.

• Guests are consistently encouraged to rebook.

• Memberships and retail products are actively promoted.

• The front desk stays organized and professional.

• Therapists have the support they need to stay on schedule.

• Every guest leaves wanting to come back.

What We're Looking For

The ideal candidate is:

• Friendly, outgoing, and naturally personable.

• Extremely organized and detail-oriented.

• Reliable and punctual.

• Comfortable communicating with guests in person and over the phone.

• Sales-minded and confident recommending memberships and services.

• Comfortable using computers, scheduling systems, and booking software.

• Able to multitask in a fast-paced environment.

• Professional in appearance, attitude, and communication.

• A team player who takes initiative without constantly needing direction.

Hospitality, salon, spa, hotel, or customer service experience is a plus, but not required.

We are willing to train the right person!

Crown & Raine Headspa and Blowdry Bar is a modern luxury beauty and wellness brand dedicated to helping clients look and feel their best. We combine professional hair services with relaxing, spa-inspired experiences to create something truly different from a traditional salon.

Our mission is to deliver an elevated experience where every client feels welcomed, pampered, and confident. We believe in exceptional service, attention to detail, teamwork, and creating opportunities for our employees to build rewarding careers.