Duties & Responsibilities:
Front Desk Operations & Daily Coverage
- Build, adjust, and maintain daily PCC schedules to ensure uninterrupted front desk and phone coverage
- Proactively manage coverage risks and escalate staffing gaps to the Clinic Operations Manager with clear mitigation options
- Reallocate PCC resources in real time based on patient volume, call queues, and operational demand
Clinic Readiness & Environment of Care
- Conduct daily clinic readiness walkthroughs prior to first patient arrival or after last patient departure, ensuring rooms, devices, supplies, and shared spaces meet operational and safety standards
- Enforce opening and closing procedures with an emphasis on accuracy and completeness
- Identify recurring environmental or readiness issues and drive corrective process improvements
Provider Flow & Schedule Optimization
- Review provider schedules daily to identify unfilled slots, double-booking risks, and workflow bottlenecks
- Monitor provider utilization performance and escalate sustained underperformance to the Clinic Operations Manager
Call Management & Patient Access
- Actively manage phone coverage using RingCentral queue data to prevent call backlogs and patient dissatisfaction
- Ensure patient calls are answered, routed, and resolved in accordance with service standards
- Intervene directly in escalated or high-risk patient concerns to achieve same-day resolution when possible
Point-of-Sale (POS) & Financial Controls
- Oversee daily POS batch reconciliation and weekly deposit execution, ensuring 100% accuracy and documentation
- Monitor collection performance at the PCC and location level, driving accountability for missed opportunities
- Identify training or compliance gaps related to payment processing and implement corrective actions
PCC Performance Monitoring & Coaching
- Audit PCC execution daily for check-in/check-out accuracy, insurance verification, portal management, and task routing
- Provide real-time coaching, retraining, and documentation for performance issues
- Lead weekly PCC huddles to reinforce priorities, performance expectations, and operational updates
Training, Supervision & Workforce Readiness
- Onboard and train new PCCs, ensuring training completion and competency are documented
- Prepare structured, data-driven performance snapshots to support biweekly supervision with the Clinic Operations Manager
- Track and resolve timecard exceptions during payroll cycles to ensure accuracy and compliance
Safety & Compliance
- Ensure all new front desk staff complete required safety tours and compliance activities
Qualifications & Minimum Requirements:
- Strong organizational skills
- Excellent written and verbal communication skills
- Compassionate, patient-centered approach
- Above-average critical thinking and problem-solving skills
- One year or more of experience in a healthcare environment
- Proficiency with basic computer programs, including Microsoft Office
- Customer service experience in a medical setting (preferred)
- Familiarity with outpatient therapy services (preferred)
- Demonstrated commitment to patient satisfaction
- Flexibility to work at various office locations as needed
Physical Requirements:
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this role, the employee is regularly required to communicate verbally, stand, walk, sit, and use a computer keyboard. The employee may occasionally be required to lift or move up to 25 pounds.
Other Duties:
This job description is not intended to be an all-inclusive list of duties. Employees may be required to perform other related duties as assigned by their supervisor.
Perks and Benefits:
- Full Time Salaried Compensation: $55,000-$65,000, package commensurate to years of experience
- Full comprehensive benefits package including health, dental, vision, EAP services and more
- Monthly Wellness Reimbursement/Stipend to promote your self-care routine & well-being
- 401k match up to 4%
- Opportunities for growth and professional development
- 15 days of accrued PTO and up to 5 sick/wellness days
We celebrate diversity when it comes to all backgrounds and identities, and we encourage applications from minorities, LGBTQ+ individuals, candidates of all ages, and nontraditional backgrounds. Clarity Clinic an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Please stay alert to protect yourself from sophisticated job scams during the recruiting process. Only emails that come from claritychi.com are legitimate recruiting messages. Our HR Team will not send emails from other domains, or message you using WhatsApp or text messaging. We conduct all interviews by phone or video, and we will never ask you for money or to download software either during the interview process, credentialing or during our onboarding process. More tips from the FTC to avoid job scams:https://www.consumeraffairs.com/news/ftc-offers-tips-on-avoiding-job-scams-041321.html