Are you passionate about hospitality and creating exceptional guest experiences? We are looking for a motivated, organized, and customer-focused Front Desk Manager to lead our front office team and ensure every guest receives outstanding service from check-in to check-out.
Responsibilities
- Lead, train, coach, and motivate the front desk team.
- Ensure exceptional guest service and promptly resolve guest concerns.
- Oversee daily front office operations, including check-ins, check-outs, and reservations.
- Manage scheduling, payroll, and staffing levels.
- Monitor guest satisfaction scores and implement improvements.
- Ensure compliance with brand standards and hotel policies.
- Handle cash, credit card transactions, and daily audit procedures.
- Coordinate with Housekeeping, Maintenance, and Sales to ensure smooth hotel operations.
- Assist with revenue optimization by maximizing room sales and upselling opportunities.
- Maintain a professional, welcoming, and positive work environment.
Qualifications
- Minimum 2 years of hotel front desk experience.
- At least 1 year in a supervisory or management role preferred.
- Experience with hotel PMS systems (SkyTouch, Opera, Choice Advantage, or similar).
- Strong leadership, communication, and problem-solving skills.
- Ability to multitask in a fast-paced environment.
- Excellent customer service and conflict-resolution skills.
- Flexible schedule, including evenings, weekends, and holidays.
What We Offer
- Competitive pay
- Paid time off
- Health, dental, and vision benefits (if applicable)
- Employee hotel discounts
- Career growth opportunities
- Supportive and team-oriented work environment
We are an exciting world class leader in the hospitality industry.
We have maximized our profit potential through training, support, and by creating a dynamic culture for our quality personnel.
We have empowered our Guest Services Agents to execute their duties in a manner that ensures our Guests Come First as they are the closest to our guests.
We sustain exceptional guest satisfaction by aggressively pursuing attention to detail and adding the “WOW” factor to every guest contact.
We have made TEAMWORK central to every endeavor.
We challenge every individual to strive for excellence through high performance and loyalty to our guests and our organization.
We are unwilling to lower our standards or accept second best efforts from our personnel.
We promote innovation, initiative, and creativity.
We are constantly striving to improve ourselves.