Supervisor: Front Office Manager Pay: $18/Hour Shift: 3:00pm - 11:00pm. Weekend Availability Required. Benefits: Vacation & Sick Pay, Monthly Employee Recognition Programs. Disclosure: This employer does not currently offer Medical, Vision, Dental or 401(k) retirement benefits. Purpose of Position: The Guest Service Representatives are responsible for greeting and registering our guests. Providing outstanding guest service during their stay. They engage with the guests to ensure their experiece is memorable, productive and comfortable. In addition, they process reports to ensure the hotel is efficient across all departments so that we have a smooth and seamesss operation. Essential Functions: - Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Maintains a high level of professional appearance and demeanor.
- Maintains the highest level of guest confidentiality in all areas.
- Demonstrate the ability to multi-task, be detail-oriented and be able to problem-solve to effectively deal with internal and external guests.
- Handle and resolve guest complaints professionally and courteously, through effective listening and clarifying issues raised by guests.
- Demonstrate good communication skills and convey information and ideas.
- Ability to perform basic math and understand financial information.
- Recognize and take action on any safety or loss prevention incidences that may cause damage, injury, or other liability to individuals or company property.
- Complete training in all areas of security, alcohol, and health /safety. Ensuring that all OSHA, State, and Federal guidelines for chemical, fire, health, and safety are being followed. Keeping safety in mind.
- Work with other departments to ensure room statuses are up to date and room repairs are done on a timely basis.
- Uses persuasive selling techniques to sell rooms and promote all marketing programs.
- Carry out front desk responsibilities including, but not limited to; greeting guests, performing guest transactions, balancing reports, cash control and deposits, proficiently process reservations and credit cards. Operate phone system. Effectively communicate using shift logbook and shift reports. Operate basic office equipment and Property Management Systems.
- Understands hotel policies relating to cancelation, extended stay, room types and rates, late check-outs, early arrivals, and special requests.
- Responsible for key control. Issues and receives both room keys and master keys.
- Process all lost and found items according to policy.
- Assist in the training of new staff.
- Participates in and supports a positive, enjoyable work environment.
- Holds an understanding of hotel products and services (i.e., food and beverage, recreation)
Performs other duties as assigned.
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