**Industry-leading benefits and perks!**
Front Desk & Member Services Specialist – Join Our Team!
Both full-time and part-time positions are available!
Are you an energetic, people-loving professional with a passion for customer service? Do you thrive in a lively, fast-paced environment where every day brings new interactions and opportunities to make a difference? If so, we want YOU to be a friendly face of Westminster Arts Academy! As a Front Desk & Member Services Specialist, you’ll be at the heart of our dynamic Music and Arts Learning Center, ensuring that students and families feel welcome, engaged, and excited about their artistic journey. With multiple private and group classrooms buzzing with activity, your role will be crucial in coordinating student scheduling and placements, keeping our operations running smoothly, and fostering an incredible experience for our Members—both students (primarily kids) and their parents. If you're looking for a fulfilling role where you can blend organization, customer care, and a love for the arts, this is the job for you!
What You'll Do:
Be a friendly, welcoming face of our school—both in person and over the phone
Provide top-notch customer service to students and families
Handle inbound sales—signing up new students and helping families find the right programs
Manage scheduling for lessons and coordinate student enrollments to ensure a smooth and efficient experience for our Members
Assist with customer relationship management and follow up with potential leads
Upsell services and programs to enhance the Member experience
Maintain an organized and efficient front desk area, ensuring all materials and supplies are stocked
Address Member inquiries and resolve any issues promptly to ensure satisfaction
Communicate effectively with team members and other departments to coordinate scheduling and services
Supervise front desk operations during shifts, ensuring all procedures are followed
Work in a fast-paced environment with a variety of activities happening at once
Occasionally assist with managing info booths at community events around town
Help coordinate and support recitals and performances at local venues
Perform general office work to ensure smooth daily operations
Who You Are:
A golden-voiced communicator who loves talking to people
Someone with sales and customer service experience—bonus if you’ve worked in a fast-paced retail environment
A friendly, enthusiastic personality that makes people feel at home
A multi-tasker who thrives in a role that requires both organization and flexibility
Comfortable with technology and excited to learn new systems—experience with CRM systems a plus
A self-starter who takes initiative and stays focused
Someone who knows how to dress and present themselves professionally as the front-facing representative of our school
Why Join Us?
Full-time and part-time positions are available
Competitive pay based on experience and education
Amazing employee perks, including PTO, gym membership, health and wellness apps, an employee lounge that includes a game room, a healing/recovery room, a fully stocked break room, and more.
Full-time benefits include additional PTO, fully paid medical, dental, and vision insurance premiums, chiropractic and acupuncture perks, and personal growth benefits valued at over $6k per year
We invest in your professional growth—full-time employees receive access to unlimited online courses and certifications for career and personal development
All employees receive ongoing paid training to ensure confidence in their role and opportunities for growth
Work in a fun, fast-paced environment where you get to make a difference every day
We believe in year-round climate control! Whether it's a chilly morning or a hot and humid day, we keep it "California" all day and every day so you can work comfortably. We don’t cheap out on the AC and Heat!
Be part of an organization awarded National Music School of the Year and on the Inc. 5000 list of fastest-growing private companies in America!
Ready to Apply?
Email us your resume and a short introduction about yourself! We receive a high volume of applications, and while a resume is great, we want to get to know you beyond just a list of skills. Stand out from the crowd by including a personalized cover letter—introduce yourself, share why this position excites you, and tell us why you’d be a great fit for our team. We prioritize reviewing applications that go the extra mile, so if you want to be at the top of our list, take this opportunity to showcase your passion!
Location: Westminster, CA (In-person position)
Job Types: Full-time, Part-time
Benefits:
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance
Schedule:
4 hour shift
8 hour shift
Day shift
Evening shift
Every weekend
Monday to Friday
Rotating weekends
Weekends as needed
Ability to Commute:
Westminster, CA 92683 (Required)
Ability to Relocate:
Westminster, CA 92683: Relocate before starting work (Required)
Work Location: In person