Front Office Manager | Hotel & Convention Center

Front Office Manager

Renaissance Montgomery Hotel & Spa at the Convention Center

We're seeking a guest-focused professional to join our team as a Front Office Manager. If you are passionate about unforgettable guest experiences and motivating a team of dedicated individuals, we want to hear from you!

What You Will Bring to the Table:

• Strong background in customer service, premium or luxury preferred
• Ability to de-escalate high-pressure guest complaints, manage VIP arrivals, and consistently drive Brand Standard Audit compliance.
• Demonstrated experience in motivating teams to elevate guest experience
• Open availability, with an emphasis on evenings
• Marriott FSPMS knowledge preferred

Why Join US?

• Join a Market-Leading Property- Represent the largest and most active hotel in the region, with unmatched convention and event capabilities
• Culture That Matters- Join a company grounded in core values, where trust, relationships, and people come first
• Collaborative Support- Partner with experienced leaders in Sales, Marketing, and Operations across PCH Hotels & Resorts
• Career Growth- Be part of a portfolio of award-winning hotels with opportunities to grow your career
• Competitive Rewards- Comprehensive compensation and benefits, including medical, dental, vision, 401(k), PTO, and travel perks

If you're ready to lead at a high level and drive results for one of the Southeast's most unique convention hotel experiences, we'd love to connect!