Company Description We are looking for a Guest Service Agent to join our amazing Hoxton Team. The role is be based within the property and works directly with our Front Office Manager. The Hoxton Downtown LA is nestled in LAs Downtown on buzzing Broadway. Once the LA Railway Authority then a candy shop, this property has an LA history thatll charm your socks off. Youll find 174 rooms, our all-day lobby restaurant Moonlarks, plus a rooftop pool and loads of outdoor seating to enjoy that LA weather. Job Description This role reports to the Front Office Manager. We dont go for long-winded job descriptions, however, heres an idea of how we see the role….. The Guest Service Agent will be based at the reception of The Hoxton DTLA. Ideally, youll join just before we open our DTLA doors and help see us through the pre-opening and opening of the property. Youll be responsible for providing a naturally friendly, helpful, and responsive level of service to all our guests from arrival to departure. Youll play a hands-on role in the successful opening of The Hoxtons first US property. What you will do Youll take care of our guests including check-in, check-out, billing, ensuring we collect correct guest data, and communicating any guest issues that arise. Work with our Assistant Front Office Manager and the rest of the Hoxton team in executing selling strategies and ensuring maximum occupancy. Inform guests of all the fun things to do in the hotel, including providing information on our restaurants. Know the neighborhood and provide recommendations for dining, shopping, and activities. Proactively keep an eye on all our public area spaces, whether its spotting a pillow in the lobby that needs some fluffing or seeing a guest from afar that looks lost. Assist guests with luggage storage and package retrieval as needed. Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges. Lend a hand to not only guests but your colleagues and team alike - weve always been in it together, but now more so than before. Youll work closely with the Housekeeping, Sales, and Restaurants teams to make sure the overall operation is running smoothly. Take health and safety seriously and follow all health & safety standards, fire & security procedures, and ensure youre working in a safe manner at all times. Qualifications Whats in it for you… The opportunity to challenge the norm and work in an environment that is both creative and rewarding. Were in it together - youll work closely with the Rooms, Sales, and Restaurants teams to make sure the overall operation is running smoothly. To play a role in opening the first chapter in the Hoxtons North American story. You execute. You get things done. Youre a natural host and can make guests and team members feel at home in our hotel. You have an interest in hotels and creating experiences. You are humble. There are no egos and no drama. You have an eye for detail. Youre a team player. The chance to join a growing company at an exciting time in the business with a significant opportunity for development. Service is at the heart of what you do; youre imaginative when it comes to creating experiences. Highly organized and detail-oriented, someone you can rely on to know the answers or where to find them. Keen to take ownership of and pride in your work, a roll-up-your-sleeves attitude to seeing work through and delivering results. You have the ability to learn quickly and adapt to The Hoxtons unique culture. You jump out of bed every morning fizzing with energy and jazzed about what youre doing today. If we get stuck in a lift with you, well get along nicely and have a laugh along the way. Additional Information More about us…. The Hoxton is a series of open-house hotels, each in a neighborhood that we love. Ever since we opened our first hotel in Shoreditch, weve never just been about offering a bed for the night. We want to be more than that, proving style doesnt need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerge themselves in the neighborhood with vibrant, welcoming public spaces. The Hoxton Downtown LA is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. True Facts.