Job Description
This position provides phone support for software and hardware related issues. Candidate will be required to determine the nature of the problem, analyze root causes and resolve or escalate the issues in a timely manner. This individual's prime responsibility is to ensure that CED's 700+ Profit Center locations receive a very high level of service in a timely and professional manner.
This individual must possess excellent communication and customer service skills in addition to being a good problem solver. They have the ability to make decisions quickly and independently in a fast-moving call center environment.
Numbers & Facts
| Location | Irving, TX |
| Industry | Wholesale Trade/Import-Export |
| Company Size | 5,000 to 9,999 employees |
| Year Founded | 1957 |
| Website | http://www.cedcareers.com/ |
About Company
- # 97 on Fortune’s “America’s Privately Held Companies” List
- 600 facilities nationwide and 50 in Southern California
- Customer-base ranges from contractor, industrial, major film studios, municipalities, Universities to any commercial end-users of electrical products.
- Wholesale Electrical Distributor working with international manufacturers such as Sylvania, Square D, Philips, General Electric, Hubbell, and many others
- Specializing in lighting products, solar power products, automation and general electrical supplies
- The Trainee path will teach you our business and how to be successful in sales, sales management, and operations management as well as administrative functions
- Make decisions for your success by having the benefit of working for a large company while working within the scope of a small-business where you can contribute and make a difference
- Monday-Friday workdays; daytime hours. No weekends.
- Salary plus full-benefits including paid holidays, paid vacation, training bonuses, 401K program and profit-sharing
- Industry leading company that works off three principals: “Service, Reliability and Integrity”
Skills
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesResume Builder
Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Resume Builder