Help Desk Specialist

Business System Helpdesk Specialist 
Greater Boston Area (Remote/Hybrid)
Long-term Contract

About the Role

A leading provider of integrated security and life-safety systems in New England—is undergoing a major digital transformation with the implementation of NetSuiteand Salesforce. We are hiring a versatile IT Support Specialist to bridge daily IT Helpdesk operations and our ERP/CRM rollout. Whether you are a sharp IT Helpdesk professional ready to step into business systems implementation, or an experienced NetSuite/Salesforce specialist (especially in NetSuite Financials) who can also lend a hand with core IT operations, you will play a key role in ensuring a smooth transition across our finance, sales, and field teams.

What You'll Do

• ERP & CRM Implementation Support: Assist with configuration, sandbox testing (UAT), data migration, and post-go-live support for NetSuite (heavily focused on Financials, billing, and reporting) and Salesforce.

• User Training & Adoption: Build quick-reference guides and train staff across accounting, operations, and sales on new workflows.

• System Administration: Manage user roles, permissions, saved searches, dashboards, and Tier 2/3 application troubleshooting.

• IT Helpdesk Support: Handle day-to-day Tier 1/2 hardware, software, Microsoft 365, and user onboarding/offboarding tickets to keep internal teams running smoothly.

What We're Looking For

• 2–4+ years in IT Helpdesk/Systems Support or ERP/CRM administration and implementation.

• Hands-on experience with NetSuite (Financials/Accounting modules strongly preferred) and/or Salesforce.

• Familiarity with core business processes (Order-to-Cash, Procure-to-Pay, billing, and CRM pipelines).

• Solid IT fundamentals (Windows/macOS, Microsoft 365, Active Directory/Entra ID, basic networking).

• Strong communication skills with the ability to translate technical issues for non-technical staff and finance stakeholders.

Bonus Points

• Experience supporting a full-lifecycle NetSuite or Salesforce rollout.

• NetSuite, Salesforce, or CompTIA certifications.

• Background in recurring-revenue (RMR), field service, or telecom industries.

Preferred Qualifications

• Project Management Professional (PMP), Scrum Master, or similar certification
• Experience implementing other leading ERP or CRM platforms
• Experience within the Alarms industry
• Familiarity with system integration, data migration, and change management best practices
• Based in the Greater Boston area (ability to attend occasional onsite sessions as needed)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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