Call Centers, Communication Skills, Customer Satisfaction, Customer Support/Service, Documentation, Emerging Technology, Establish Priorities, Government, Help Desk, Information Technology & Information Systems, Presentation/Verbal Skills, Problem Solving Skills, Professional Services, Regulations, Resolve Customer Issues, ServiceNow, Systems Administration/Management, Team Player, Time Management, United States Citizen, Work From Home, Writing Skills
Help Desk Specialist
Job ID: 2613672
Location: Remote Work, DC, United States
Date Posted: Jun 15, 2026
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-Time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Remote
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Job Description
Description
SAIC is hiring for a remote Help Desk Specialist.
Duties generally include but are not limited to the following:
- Answer and respond to customers'' requests via phone and email
- Identify, research, and resolve customer issues
- Provide accurate and timely ticket documentation
- Meet and exceed required metrics and Service Level Agreements (SLAs)
- Provide timely updates and follow up to customers
- Escalate to internal representatives or system support specialists when appropriate
- Identify and appropriately communicate recurring problems
- Evaluates and prioritizes customer problems and complaints
- Comply with documented regulations, processes, and procedures
- Other responsibilities as may be required by management
Qualifications
Qualifications
Required Skills and Qualifications:
- Bachelor's Degree and/or 5 years relative work experience
- 1+ year experience in help desk/call center environment
- Excellent oral and written communication skills
- Strong problem-solving skills
- Team player with a strong commitment to customer satisfaction
- Must be a US Citizen and able to obtain a Public Trust
Preferred Skills and Qualifications:
- HDI Customer Service Representative certification
- Experience with ServiceNow
- Knowledge with government clients/environments
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Overview
SAIC accepts applications on an ongoing basis and there is no deadline.
SAIC is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
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Science Applications International Corp
SAIC is a premier Fortune 500® technology integrator driving our nation's digital transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, IT modernization, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.
We are a team of 26,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.