Communication Skills, Customer Satisfaction, Customer Support/Service, Help Desk, Information Technology & Information Systems, Time Management
General Dynamics Information Technology is seeking a Help Desk Specialist to provide 24x7x365 service desk support for a Federal customer in Washington, DC. The role reports to the Service Desk Manager or Shift Lead and focuses on delivering timely incident resolution and high user satisfaction.The candidate should have a technical background, experience in service desk environments, strong communication skills, and relevant certifications.#J-18808-Ljbffr
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General Dynamics Information Technology
General Dynamics Information Technology solves our customers’ challenges through future-focused technology and services, ingenuity and deep mission-knowledge. Partnering with government, defense, the intelligence community, industry leaders and cutting-edge technology companies, we deliver solutions that make a difference – helping our customers to advance mission performance, transform operations and discover opportunities to build a better future.
Headquartered in Fairfax, Va., with major offices worldwide, General Dynamics IT and General Dynamics Mission Systems form the Information Systems and Technology (IS&T) business group of General Dynamics. IS&T and the Aerospace, Combat Systems and Marine Systems groups form General Dynamics Corp.