Multiple Locations: Washington DC, Yorktown, VA, Portsmouth, VA, Elizabeth City, NC and Martinsburg, WV.Required - ActiveSecret ClearancePerform service desk functions in a dynamic, geographically diverse environment, including restoring service interruptions, escalating problems IAW approved escalation procedures, fulfilling user requests, troubleshooting and fixing workstation issues. Use Remedy ITSM tool suite to provide problem management and resolution, provide input to content in SharePoint, and support the "request for change" process. Candidate is responsible for account management (create new accounts, unlock/disable/enable accounts, unlock.enable client devices, de‑provision accounts) and is responsible to support enterprise backups, manage distribution lists, support and validate patch management, and file restoration.ResponsibilitiesManage trouble tickets in RemedyAccount managementPermission and access managementProvide email and mobile device supportSupport user transfersSupport hardware and software configuration, operation/use and troubleshootingProvide Tier I/II support to usersProvide system administration supportQualificationsAssociate's degree in a technical fieldExperience with Remedy, Windows Server domain (physical and virtual), LAN/WAN and Internet systems, Office365, Windows10, Microsoft Office, Active Directory, file server environments, Microsoft System Center Configuration Manager (SCCM), hardware installations (workstations, peripherals and servers)Effective written and verbal communicationAbility to provide professional, courteous support to customersSec+ certificationUS Citizen and Secret clearance...Additional InformationAll your information will be kept confidential according to EEO guidelines.Job Location#J-18808-Ljbffr