IT Technical Support Specialist BERING STRAITS PROFESSIONAL SERVICES LLC
Washington DC, DC18 days ago
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Skills
- 2nd Level Supportunmatched
- Building Codesunmatched
- Building Systemsunmatched
- Communication Skillsunmatched
- Computer Networksunmatched
- Constructionunmatched
- Construction Document Setunmatched
- Cost Controlunmatched
- Customer Support/Serviceunmatched
- Data Warehousing Applicationsunmatched
- ERP (Enterprise Resource Planning)unmatched
- Entertainment and Mediaunmatched
- Entrepreneurshipunmatched
- Equipment Replacementunmatched
- Hardware Componentsunmatched
- Hardware Configuration Managementunmatched
- Hardware Installationunmatched
- Help Deskunmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Information Technology Consultingunmatched
- Internet Applicationunmatched
- Inventory Managementunmatched
- Legalunmatched
- Lift/Move 20 Poundsunmatched
- Mainframe Computerunmatched
- Maintain Complianceunmatched
- Microsoft Active Directoryunmatched
- Network Administration/Managementunmatched
- Network Softwareunmatched
- Network System Softwareunmatched
- Network Systemsunmatched
- Operational Auditunmatched
- Peripheral Hardwareunmatched
- Problem Solving Skillsunmatched
- Property Rentalsunmatched
- Regulationsunmatched
- Resolve Customer Issuesunmatched
- Software Configuration Managementunmatched
- Software Developmentunmatched
- Software Engineeringunmatched
- Software Installationunmatched
- Systems Engineeringunmatched
- Technical Researchunmatched
- Technical Supportunmatched
- Telecommunicationsunmatched
- Telephone Skillsunmatched
- Testingunmatched
- Time Managementunmatched
- User Account Administrationunmatched
- Zoningunmatched
Description
Job Description:
Short Description: Install and configure software and hardware components of computer and network systems. Provide technical support to users and troubleshoot system and network issues. Perform diagnostic tests and maintenance procedures.
Complete Description:
The client is responsible for regulating construction activity in the District of Columbia. The agency operates a consolidated permit operations division, reviews all construction documents to ensure compliance with building codes and zoning regulations, and has inspection and oversight authority, through which construction activity, building systems, and rental housing establishments are inspected, with violations cited and, if necessary, abatement pursued within the limits of the law.
Description
Client is looking for an entry level Help Desk Specialist to install and configure hardware and software components of network systems. This role involves providing technical support to users, troubleshooting network issues, and perform diagnostic tests to ensure optimal system performance.
Responsibilities:
· Responds to and diagnoses problems through discussion with users.
· Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
· Ability to understand and maintain inventory management.
· Provides support to end users on a variety of issues.
· Identifies, researches, and resolves technical problems.
· Responds to telephone calls, emails, and personnel requests for technical support.
· Documents, tracks, and monitors the problem to ensure a timely resolution.
· Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
· Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
· Simulates or recreates user problems to resolve operating difficulties.
· Recommends systems modifications to reduce user problems.
· Knowledge of Office 365.
· Ability to maintain users accounts in Active Directory.
Minimum Education/Certification Requirements:
Bachelor’s degree in IT or related field or equivalent experience
Skills Matrix:
· 1-5 yrs. diagnosing and resolving end user computer/computer peripherals problems. Required 1 Year
· 1-5 yrs. providing second-tier support to end users, server, or mainframe apps/hardware. Required 1 Year
· 1-5 yrs. documenting, tracking, and monitoring end user, server, or mainframe apps/hardware problems. Required 1 Year
· Assisting in the setup, re-installation or replacement of IT equipment between floors. Required 1 Year
· Resolving issues and or troubleshooting issues to supervisor. Required 1 Year
· Ability to communicate issues and work in team environment. Required 1 Year
· Knowledge of IT hardware configuration and installation (pc's monitors setup). Required 1 Year
· Bachelor’s degree in IT or related field or equivalent experience. Highly desired 5 Years
· Must be willing to work onsite. Required
· Must be able to lift 20 lb. Required
Compensation: $19.00 - $21.00 per hour
About Us
AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues.
AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.
Numbers & Facts
| Location | Washington, District of Columbia |
| Website | https://AHUTECH.COM |
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