Helpdesk Specialist Journeyman-Long-Term Contract (Government) Position Title: Helpdesk Specialist Journeyman Worksite Address: Washington, DC Interviews: In Person
Short Description: Client Helps is looking to add to its Technical Support team. The candidate should have 6-10years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC. Complete Description: Client Helps is looking to add to its Technical Support team. The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC.
Roles and Responsibilities Include:
Resolve technical issues and closing out assigned.
Service/Incidents requests within the agency's Service Level Agreements.
Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources.
Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both
Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools.
Log and route service requests and incidents in an incident management system.
Provide a high level of customer service to end users on a daily basis.
Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications.
Troubleshoot issues related to agency specific applications and web applications.
Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets.
Collaborate with the IT leadership team to test and implement cost effective technology for District.
Maintain service level agreements related to Desk Side support Service/Incident requests.
Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents.
Numbers & Facts
Location
Washington, DC
Job Type
Full-time
Skills
Androidunmatched
Appleunmatched
Apple iPadunmatched
Apple iPhoneunmatched
Computer Securityunmatched
Customer Support/Serviceunmatched
Desktop PCunmatched
Enterprise Protectionunmatched
Government Contractsunmatched
Help Deskunmatched
Identify Issuesunmatched
Incident Managementunmatched
Maintenance Servicesunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft Product Familyunmatched
Microsoft Projectunmatched
Microsoft Visiounmatched
Microsoft Windows Operating Systemunmatched
Mobile Devicesunmatched
Operating Systemsunmatched
Problem Solving Skillsunmatched
Service Level Agreement (SLA)unmatched
Team Playerunmatched
Technical Leadershipunmatched
Technical Supportunmatched
Willing to Travelunmatched
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