Helpdesk specialist - Locals to DMV area

Hi,

Please let me know your interest in the below position

Role: Helpdesk specialist

Location: Washington, DC

Duration: 12 months

Pay rate: $35/hr on 1099/C2C

Job ID: OCTO - DCPS Helpdesk Specialist Journeyman - 809877

Client: DCPS/OCTO, DC govt

100% Onsite role and only locals to DC/VA/MD

In person interview

Description:
OCTO Helps is looking to add to its DCPS DC Public School Technical Support team. The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC.

Roles and Responsibilities Include:

• Resolve technical issues and closing out assigned.
  Service/Incidents requests within the agency's Service Level Agreements.
• Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources.
• Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools.
• Log and route service requests and incidents in an incident management system.
• Provide a high level of customer service to end users on a daily basis.
• Provide technical expertise related to Microsoft Products, such as Microsoft Office,
• Windows operating systems, as well as other related Microsoft applications.
• Troubleshoot issues related to agency specific applications and web applications.
• Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets.
• Collaborate with the IT leadership team to test and implement cost effective technology for District.
• Maintain service level agreements related to Desk Side support Service/Incident requests.
• Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents.
  
  

Required Skills

• Bachelor’s degree in IT or related field or equivalent experience
• 6 years of experience providing second-tier support to end users, server, or mainframe apps/hardware
• 6 years of experience Strong Customer Service Skills
• 6 years of experience in troubleshooting complex software related issues
• 6 years of experience making nontechnical users comfortable with complex technology concepts
• 6 years of experience with Microsoft Office Suite
• 6 years of experience supporting desktop operating systems (Windows 11 Mac OSX 10.10.X)
   

Regards

Kanchan Illa

CSZNet, Inc.

Direct: 202-903-0969

Email: kanchan.illa@csznet.com