Helpdesk Support Specialist

Company Summary: We are a well established, and growing technology firm that provides cutting-edge services to businesses across the country. We are committed to delivering top-quality customer service and innovative solutions to our clients. We are currently hiring a Helpdesk Support Specialist to join our team and provide outstanding helpdesk support to our clients.

Position Summary: The Helpdesk Support Specialist will be responsible for providing first-level technical support to clients via deskside, phone, email, or chat. This person will help troubleshoot technical issues, provide guidance on problem resolution, and escalate issues when necessary. The ideal candidate is a friendly and patient problem-solver with excellent communication skills, strong technical knowledge, and a passion for helping others.

NOTE: This is a hybrid/local position. 100% Remote Candidates Will Not Be Accepted

Key Responsibilities:

• Provide technical support to clients by answering phone calls, emails, or chats in a timely and friendly manner
• Provides telephone and to users in the areas of directories, standard Windows desktop applications, and application
• Identify and troubleshoot technical issues
• Provide guidance on problem resolution
• Escalate issues to senior team members when necessary
• Log all support requests in our ticketing system
• Maintain knowledge base of common issues and resolutions
• Provide excellent customer service by building rapport with clients and ensuring their needs are met
• Work collaboratively with other team members to ensure client satisfaction
• Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.

Qualifications:

• Bachelors Degree or higher in a technical field 7+ years of experience in helpdesk support or a related role
• Strong technical knowledge of computer software and hardware
• Excellent written and verbal communication skills
• Ability to multitask and prioritize effectively in a fast-paced environment
• Friendly and patient demeanor with a passion for helping others
• Ability to work independently and as part of a team
• Familiarity with ticketing systems and knowledge bases is a plus

Specialized Experience: At least five (5) years comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk. Demonstrated ability to effectively communicate orally and in writing and to have a positive customer service attitude.

NOTE: This is a part time, hourly position. If you are a dedicated, customer-focused professional with a passion for technology, we encourage you to apply for our Helpdesk Support Specialist role today!

Conventional IT management and services are evolving every day. As technology evolves, organizations are forced to become more nimble to maintain a competitive edge. We are poised and positioned to support rapid changes and growth to your organization’s enterprise services. IT Service Management is a pivotal part of ensuring your organization emerges better positioned for success.

We deliver consistent innovative and standardized IT Service Management using ITIL best practices. Our expertise in IT Service Management helps create a flexible and expandable environment with a combination of automation and virtualization. This Service Management Process helps our customers produce consistent, measurable, and sustained improvements. The benefits our clients realize include reduction of operation costs, greater returns on technology investments, broader capacity to serve, and maximized profits.

What makes BITHGROUP Technologies so easy to work with is we’re not tied to any vendor’s technology or story. We’re here to understand your situation and cater a solution using whatever products are the most appropriate – third party or custom built. We specialize in integrating products together to suit your specific needs, and we’ll be there for support after you’re up and running.