Company ConfidentialHelp Desk Specialist Company ConfidentialHelp Desk SpecialistFalls Church, VAFull timeThis role requires strong troubleshooting skills, responsiveness, and adherence to SLA-driven support models. Our technologists have always gone the extra mile to help our federal clients succeed.
LeidosNewJBAB Operations Manager LeidosJBAB Operations ManagerWashington, DC$116,350–$210,325In this mission we provide support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites. This includes all aspects of Field Services (job control, desktop support, help desk, voice support, routine requirements, technical refresh, personal wireless and overall customer service) as well as continuity of operations, office stand-ups, and VTC installations.
System OneNewDesktop Support System OneDesktop SupportMerrifield, VAExperience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints. Troubleshoot Palo Alto Network Global Protect client issues on Windows endpoints.
Contact Government Services LLCSenior Help Desk Technician II Contact Government Services LLCSenior Help Desk Technician IIBaltimore, MDSkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
Essnova Solutions, Inc.Defense Travel System Help Desk Technician II Essnova Solutions, Inc.Defense Travel System Help Desk Technician IIWashington, DCSupport operations in the areas of DTS Tier Two Level support and provide training to the Organizational Defense Travel Administrators (ODTA), Non-DTS Entry Agents (NDEA) and to individual users for desk side support as needed on DTS for the JS. · Possess good oral and written communication skills; must have knowledge of Microsoft Office products such as MS Word, MS Power Point, MS Excel, MS Teams and Power BI environment as well as Defense Agency Initiatives (DAI) and General Fund Enterprise Business System (GFEBS).
Contact Government Services LLCSenior Help Desk Technician Contact Government Services LLCSenior Help Desk TechnicianRockville, MDSkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
International Computer Sciences IncHelp Desk Technician Tier 2 International Computer Sciences IncHelp Desk Technician Tier 2Annapolis, MDOur team includes experts from ICSI, a leader in managed IT services, known for increasing IT and security maturity levels. About us: ICSI is a leading Managed Service Provider (MSP) dedicated to delivering top-notch IT solutions to our clients.
Council on Foreign RelationsSenior Help Desk Technician Council on Foreign RelationsSenior Help Desk TechnicianWashington, Washington, DC$70,000–$85,000 / year
Chenega CorporationMid-level Help Desk Support Technician Chenega CorporationMid-level Help Desk Support TechnicianWashington, DCThe Mid-level Help Desk Support Technician provides support to distributed PC/networking environments, including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Troubleshoot computer problems, perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software.
DecisionPoint | CortekHelp Desk Support Technician DecisionPoint | CortekHelp Desk Support TechnicianBaltimore, Maryland$19–$21 / hourMinimum of one year experience serving in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Exchange/Outlook, client/server applications, Transmission Control Protocol/Internet Protocol (TCP/IP), very high speed Backbone Network Service (vBNS), Multi-Protocol Label Switching (MPLS), VoIP, and Cisco routers. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
K2 StaffingIT Help Desk Support - Level II K2 StaffingIT Help Desk Support - Level IIEllicott City, MARYLANDWork with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory .
LCG, Inc.Help Desk Manager / Project Manager LCG, Inc.Help Desk Manager / Project ManagerMaryland, MD$100,000–$140,000Additionally, the candidate will serve as the primary technical escalation point for the team, demonstrating strong hands-on expertise in Active Directory (including OU structure), endpoint management tools such as JAMF and SCCM, and mobile device management platforms like Intune or MobileIron. The ideal candidate will also lead day-to-day contract and project activities across multiple task areas, including scheduling meetings, briefing stakeholders, and tracking actions to closure, while keeping leadership informed of mission-impacting issues such as outages or security events.
Goldbelt, Inc.Help Desk Specialist (Tier 3) / Application Support Specialist Goldbelt, Inc.Help Desk Specialist (Tier 3) / Application Support SpecialistRockville, Maryland$74,000–$79,000 / yearThis role provides expert-level troubleshooting, supports enterprise systems, leads root cause analysis, and collaborates with system and network administrators to resolve persistent or critical technical incidents. The Help Desk Specialist (Tier 3) serves as the highest internal escalation point for resolving complex technical issues and ensuring the stability of IT systems and infrastructure.
Orbis Sibro IncHelp Desk Manager Orbis Sibro IncHelp Desk ManagerWashington, DCRequired Skills and Experience: • 5+ years of directly related experience in IT support • Hold an ITIL v4 certification • Must be a U.S. citizen • A secret security clearance • Degree Requirements: Preference for a Bachelors degree and a minimum of 5 years of relevant experience. Bridge technical support with management, handling staffing, resources, and reporting on key metrics like resolution times and team productivity.
Progression IncHelp Desk - Tier II Progression IncHelp Desk - Tier IIMcLean, VA$35–$43 / hourProvide Tier II operations center support for security and IT applications including video management systems, access control systems, SNMP devices, and PSIM platforms. Experienced Tier II Helpdesk Specialist (Tier II Helpdesk Specialist).
SiloSmashersHelp Desk Manager SiloSmashersHelp Desk ManagerArlington, VAOversee help desk operations to ensure efficient and timely support. U.S. citizenship and ability to obtain DHS Suitability clearance.
Quadrant, Inc.Linux Help Desk Specialist (Swing Shift) Quadrant, Inc.Linux Help Desk Specialist (Swing Shift)Pentagon, VAUtilize customer-provided knowledge base and ticket management system to enter, document, track, coordinate, route, resolve, and close user ticket issues to include creating and maintaining a central repository for technical advice and solutions for network systems, software applications assistance, automatic data processing support, hardware exchange, and repair service support, and assisting with monitoring and reporting performance metrics. Respond to and diagnose UNIX/Linux problems through discussion with users and provide Tier 1 and 2 technical support by functioning as focal point for GCCS and JPES (emphasis on UNIX/Linux) and user problem resolution to include providing end-to-end ownership of incidents with actual or potential impact to operations and ensuring a timely process through which incidents/problems are controlled.
Strategic Operational SolutionsHelp Desk II Strategic Operational SolutionsHelp Desk IIWashington, DCThe Helpdesk II technician documents, tracks and monitors the problem to ensure a timely resolution and has knowledge of commonly-used concepts, practices, and procedures, such as trouble ticket systems, troubleshooting, active directory, etc. The Helpdesk II technician provides support to end users on a variety of issues to include identifying, researching, and resolving technical problems.
Strategic Operational SolutionsHelp Desk I Strategic Operational SolutionsHelp Desk IWashington, DCThe Helpdesk I technician documents, tracks and monitors the problem to ensure a timely resolution and has knowledge of commonly-used concepts, practices, and procedures, such as trouble ticket systems, troubleshooting, active directory, etc. The Helpdesk I technician provides support to end users on a variety of issues to include identifying, researching, and resolving technical problems.
Cyquent, IncService Desk Technician Cyquent, IncService Desk TechnicianBaltimore, MDPosition Description : The Help Desk Specialist provides front-line technical support to Client staff by responding to service desk inquiries, resolving hardware and software issues, maintaining workstation readiness, and supporting technology deployments. Key Responsibilities Answer incoming service desk calls, log all requests in the IT Service Desk system (currently IBM Maximo), and follow all procedures when new technologies are introduced.
KeenLogicNewSenior Service Desk Technician KeenLogicSenior Service Desk TechnicianWashington, DCFull timeThe Service Desk Technician II serves as an advanced member of the IT support team, providing technical assistance to end users, troubleshooting workstation and application issues, managing ServiceNow tickets, and supporting Microsoft-based environments. As UNICOR continues to modernize its technology environment, the Service Desk Technician II will play a key role in supporting users, maintaining system performance, and ensuring timely resolution of technical issues.
Agil3 Technology Solutions (A3T)Help Desk Senior (Guantanamo Bay) Agil3 Technology Solutions (A3T)Help Desk Senior (Guantanamo Bay)ARLINGTON, VAFull timeYou will participate in a team of highly qualified professionals and interact daily with the customer to ensure productivity and resolve IT issues that the end-users may have with existing desktops, laptops, software installation issues, and other critical needs. Provide PKI Trusted Agent (TA) support; this includes but is not limited to; submitting new token requests, retrieving, issuing tokens, and the collection/turn-in of returned/expired tokens IAW established policies and procedures.
Progression IncHelp Desk - Desktop Support (MID) Progression IncHelp Desk - Desktop Support (MID)Washington, DCAbility to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach out and above head, carry items, push and pull carts loaded with equipment. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.
Chenega CorporationNewService Desk Technician Tier 2 Chenega CorporationService Desk Technician Tier 2Washington, DCStrong interpersonal and communication skills with the ability to interact effectively with end users, technical staff, and executive-level stakeholders. Escalate unresolved technical issues to Tier III or engineering teams, providing detailed documentation of troubleshooting steps taken.
Ntiva, Inc.NewService Desk Technician II Ntiva, Inc.Service Desk Technician IIMc Lean, VARemote$50,000–$55,000 / yearThis includes following Ntiva's IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member's normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures.
Essnova Solutions, Inc.Help Desk Support Essnova Solutions, Inc.Help Desk SupportWashington, DCProvide Tier 1 support for user navigation, permissions, access, reporting, and functional inquiries; coordinate Tier 2/3 escalation for complex workflow, integration, or production issues. Produce and submit required reports including Monthly Help Desk Logs and Bi-Weekly Bug/Defect Tracking Logs with resolution metrics, response times, and LOE summaries.
Fusion Advanced Technology, LLCNewTier 2 Help Desk Specialist Fusion Advanced Technology, LLCTier 2 Help Desk SpecialistBaltimore, MDMinimum years of experience criteria 2+ years total relevant experience 1+ year in portal support, application support, desktop support, or user support triage Direct support experience for government systems, Salesforce portals, CCATS-adjacent environments, or Maryland State users preferred. Two or more years of help desk, desktop support, application support, portal support, or user support experience.
EntarianHelp Desk Specialist EntarianHelp Desk SpecialistSilver Spring, Maryland$25–$28 / hourThe NMFS Service Desk Support (Service Desk) is currently the initial point of contact for information technology and program support services for NMFS programs and staff based at the headquarters in Silver Spring, Maryland. The team also supports video teleconference capability used by various NMFS executives on a variety of platforms, including but not limited to: Google Meet, Cisco WebEx, Adobe Connect, GoToWebinar.
Info Gain ConsultingNewHelp Desk Support, Call Center Support Alexandria, Virginia Remote Type Info Gain ConsultingHelp Desk Support, Call Center Support Alexandria, Virginia Remote TypeAlexandria, VARemote$1–$3 / hourPosition: Help Desk Support, Call Center SupportLocation: Alexandria, VAWork Environment: On-site with potential for authorized teleworkClearance Required: SecretStatus: FundedInfo Gain Consulting is currently seeking an exceptional Help Desk Support Call Center Support specialist to join our team and provide invaluable support to the Department of Defense Office of Inspector General (DoD OIG) Information Technology Support Services contract. To be eligible for this position, candidates must have a Secret clearance and possess U.S. Citizenship without the need for sponsorship, both now and in the future.
Ignite ITTier 2 Service Desk Technician Ignite ITTier 2 Service Desk TechnicianWashington, DCDiagnose and resolve complex issues involving Windows OS, Active Directory, AVD performance, SCCM client health, BitLocker recovery, and Intune-managed devices. The ideal candidate will have a Bachelor’s degree, 3+ years of experience supporting business, technical, and IT personnel, and a proven record of reliability and professionalism.
Orion SolutionsService Desk Technician/Onsite Engineer Orion SolutionsService Desk Technician/Onsite EngineerReston, VAAssist and/or manage tasks involving maintenance and enhancements of existing systems or implementation of new functionality of backend infrastructure that includes Windows servers, backups systems, email and database servers, file servers and other enterprise applications. Assist and/or manage tasks involving maintenance and enhancements of existing systems or implementation of new functionality of backend infrastructure that includes Windows servers, backup systems, email and database servers, file servers, and other enterprise applications.
AAC IncService Desk Technician (Tier 1) AAC IncService Desk Technician (Tier 1)Washington, DCAccept and document customer reports of incidents and service requests through telephone, voicemail, email, self-service portal, instant messaging/chat, and personal visits to the Service Desk. ·Must have experience with Mobile Device Management (MDM) tools such as JAMF, Apple Business Manager (ABM), Workspace ONE, or Intune.
Liberty Personnel ServicesNewRemote Help Desk Analyst - 1st Shift EST Liberty Personnel ServicesRemote Help Desk Analyst - 1st Shift ESTBaltimore, MDRemoteA staffing agency is seeking a Help Desk Support Analyst to provide technical support for network, desktop, and applications. The role is fully remote and requires strong troubleshooting skills along with excellent documentation and communication abilities.
Goldbelt, Inc.Help Desk Specialist (Tier 1–2) / Application Support Specialist Goldbelt, Inc.Help Desk Specialist (Tier 1–2) / Application Support SpecialistRockville, Maryland$60,000–$64,000 / yearThis role serves as the first point of contact for troubleshooting hardware, software, and network issues, resolving routine problems, and escalating more complex incidents when necessary. Troubleshoot and resolve Tier 1–2 issues related to desktops, laptops, mobile devices, printers, software applications, email, and network connectivity.
AHU Technologies IncIT Service Desk Analyst (Level 2 / L2 Support) AHU Technologies IncIT Service Desk Analyst (Level 2 / L2 Support)Washington, DCAbility to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory. · Ability to provide tier 1 and tier 2 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications.
ActioNet IncDesk Side Support Manager ActioNet IncDesk Side Support Managerwashington, DC$80,000–$150,000 / yearActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. Ensures that projects adhere to ActioNet's Quality Management System, including ActioNet tools and industry best practices, and that adequate status reporting, reviews, and other control tools are employed to keep projects on track and customers fully informed of status.
H2 Performance ConsultingService Desk Support Specialist I H2 Performance ConsultingService Desk Support Specialist IWashington, DCH2 Performance Consulting (H2) is seeking a Service Desk Support Specialist to provide support to the Administration and Resource Management Division (ARI) within Headquarters Marine Corps (HQMC). Tracking and submitting reports and metrics, and trend analysis to support innovations or recommended changes and updates to policies or training.
H2 Performance ConsultingService Desk Support Specialist II H2 Performance ConsultingService Desk Support Specialist IIWashington, DCH2 Performance Consulting (H2) is seeking a Service Desk Support Specialist to provide support to the Administration and Resource Management Division (ARI) within Headquarters Marine Corps (HQMC). Tracking and submitting reports and metrics, and trend analysis to support innovations or recommended changes and updates to policies or training.
CompuComService Desk Tech I CompuComService Desk Tech IAnnapolis, MD$13.50–$19.80 / hourThey are the first point of contact for all service requests needing support for technical/IT issues involving desktop, laptop or network services from local personnel or from employees using remote network access. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It!
TekSynapDesk-Side Support Services (DSS) Manage w/Secret Clearance TekSynapDesk-Side Support Services (DSS) Manage w/Secret ClearanceWashington, Washington, DC$130,000–$190,000 / year
Link Solutions IncService Desk Site Lead Link Solutions IncService Desk Site Leadadelphi, MD$60,000–$100,000 / yearLink Solutions is seeking a Service Desk Site Lead to join our team at Aberdeen Proving Ground, MD.Must be a US Citizen Must have an active DoD Top Secret ClearanceNon-remote (relocation incentive available)Our Service Desk Site Lead will serve as the primary escalation point for customer and technician issues and will interface with the Program Manager to drive process improvement and service delivery performance for the Army Research Laboratory in Aberdeen Proving Ground, MD. IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).Ability to work with customers to develop new value-added programs and data solutions with existing structures and new requirements.
MyEyeDr.Patient Service/Front Desk Coordinator Part Time MyEyeDr.Patient Service/Front Desk Coordinator Part TimeVienna, VAPart timeOur trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.
MyEyeDr.Patient Service/Front Desk Coordinator MyEyeDr.Patient Service/Front Desk CoordinatorAlexandria, VAFull timeOur trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives.
LCG, Inc.Desktop Support Technician, Junior LCG, Inc.Desktop Support Technician, JuniorMaryland, MD$23.08–$28.85The ideal candidate will provide end-user deskside and remote support for Windows, macOS, and iOS devices, assist with hardware/software troubleshooting, ticket management, endpoint management, and support NIH security compliance requirements. This role supports a fast-paced customer environment and will work closely with federal leads and IT teams to ensure high-quality service delivery, strong documentation, and timely remediation of incidents and security vulnerabilities.
Sharp Solutions IncTier 2 Service Desk L2 Sharp Solutions IncTier 2 Service Desk L2Reston, VAProvide customer support personnel with adequate training to maintain and resolve the following client issues via telephone: Active Directory (AD), AD password resets, Mobile Device Management (iOS and Android devices) and network connectivity. Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the provided Service Desk support management tool (currently Remedy).
Vision Technologies, IncAudio-Visual Technician Vision Technologies, IncAudio-Visual TechnicianDistrict of ColumbiaWe offer design, installation, support and project management for Distributed Antenna Systems, Passive Optical Networking, voice/data, wireless systems, security, audiovisual, and video teleconferencing delivering powerful IP-centric, integrated solutions that get results. The capacity to progressively link, test, and modify as necessary the customer’s system and service components that interface with the equipment and services and support systems provided by contractors and other customers, and merge their respective functional characteristics into comprehensive, interoperable systems.
LCG, Inc.Desktop Support Technician, Senior LCG, Inc.Desktop Support Technician, SeniorMaryland, MD$30–$38Certifications : Demonstrated ability to leverage AI-powered tools (e.g., ChatGPT, Microsoft Copilot) to enhance productivity in desktop support operations, including troubleshooting technical issues, generating incident reports, documenting resolutions, developing user training materials, and guiding team members in using Microsoft 365 Copilot to improve collaboration, streamline workflows, and accelerate issue resolution. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.
Ardent Management ConsultingDeputy Project Manager/Desktop Technician Manager/Queue Manager Ardent Management ConsultingDeputy Project Manager/Desktop Technician Manager/Queue ManagerRockville, MDPosition Description: Ardent is seeking a Deputy Project Manager / Desktop Technician Manager / Queue Manager to join our dynamic team. Ardent is seeking a Deputy Project Manager / Desktop Technician Manager / Queue Managerto join our team.
Syntricate TechnologiesDesktop Technician Syntricate TechnologiesDesktop TechnicianWashington, DCFull timeRequired Skills: 4+ Year experience Field Service Technicians perform on-site or in-house servicing, repair and/or installation of company product(s) including system hardware and software, PCs, Toughbooks, Mobile devices, servers and networking/wireless networking. Response to end-user issues via face-to-face interaction, telephone, or escalated help desk tickets.
Empower AI Inc.EUD Desktop Support Technician (Intern) Empower AI Inc.EUD Desktop Support Technician (Intern)Arlington, VirginiaDaily interactions with customers will help ensure productivity and facilitate the resolution of IT challenges they may encounter with their desktops, laptops, software installations, and other essential needs. Responsibilities: Empower AI: As the EUD Desktop Support Technician (Intern), you will exemplify outstanding customer service to all organizational staff members in your role as an intern.