22nd Century Technologies, Inc. logo

Helpdesk Technician TIER 2

22nd Century Technologies, Inc.
  • Washington, DC
  • Quick Apply
30+ days ago

Job Description

Job title: Helpdesk Technician TIER 2
Location : Washington DC
On-site role
Long Term 3 to 5 years
Client: Federal
Clearance:- Active Secret
Certification- CompTIA Security+ and one computing certification
Job Summary:

Roles and Responsibilities:

  • 5 years min of service desk/helpdesk experience
  • experience working within an Active Directory environment
  • experience in troubleshooting issues with Windows 7 and 10 operating system
  • experience with troubleshooting issues within the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access, Visio and Project)
  • experience with the following: Internet Explorer, Java, Citrix, VPN, mobile devices and 2 Factor Authentication.
  • Experience with LAN/WAN connectivity, troubleshooting, design, evaluation and / or documentation is desirable
  • Experience with hardware components such as hard drives, power supplies, and motherboards.
  • Excellent oral and written communication skills.
  • Excellent phone etiquette.
  • Strong technical aptitude including excellent troubleshooting skills.
  • Ability to work with users that have limited technical knowledge.
  • Ability to instruct users utilizing verbal communication.
  • Ability to work in a fast-paced, dynamic environment.
  • Ability to interface with all levels of management.
  • Excellent time management, scheduling, and organizational skills.
  • Ability to work well independently or in a team setting.

Numbers & Facts

LocationWashington, DC
IndustryComputer/IT Services
Company Size100 to 499 employees
Year Founded1997
Websitehttps://www.tscti.com/careers-0

About Company

22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.

Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Skills

  • Authenticationunmatched
  • Citrix Product Familyunmatched
  • Communication Skillsunmatched
  • CompTIA - Computing Technology Industry Associationunmatched
  • CompTIA Security+unmatched
  • Computer Certificationsunmatched
  • Customer Support/Serviceunmatched
  • Documentationunmatched
  • Hard Drivesunmatched
  • Hardware Componentsunmatched
  • Help Deskunmatched
  • Identify Issuesunmatched
  • Javaunmatched
  • Local Area Network (LAN)unmatched
  • Microsoft Access Databaseunmatched
  • Microsoft Active Directoryunmatched
  • Microsoft Excelunmatched
  • Microsoft Internet Explorer Browserunmatched
  • Microsoft Officeunmatched
  • Microsoft Outlookunmatched
  • Microsoft PowerPointunmatched
  • Microsoft Visiounmatched
  • Microsoft Windows 7unmatched
  • Microsoft Windows System Administrationunmatched
  • Microsoft Wordunmatched
  • Mobile Devicesunmatched
  • Motherboardsunmatched
  • Network Administration/Managementunmatched
  • Network Connectivityunmatched
  • Operating Systemsunmatched
  • Organizational Skillsunmatched
  • Presentation/Verbal Skillsunmatched
  • Schedule Developmentunmatched
  • Secret Clearanceunmatched
  • Team Playerunmatched
  • Time Managementunmatched
  • VPN (Virtual Private Network)unmatched
  • Wide Area Network (WAN)unmatched
  • Writing Skillsunmatched

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