Host

Properly greet and seat guests with high quality customer service and hospitality. Maintain an efficient waitlist through prompt seating. The below procedures are standard Corporate procedures that each employee position is responsible for. It does not include any site specific procedures.

Guest Check in List Procedure::

• Properly check-in guests according to standards and procedures.
• Maintain an organized waitlist.

Opening Procedures::

• Make sure that you are aware of all waitstaff sections & who is working that day.
• Ensure coffee setup is properly prepared and maintained for outside guests; including all condiments (i.e. sugars, creamer, stir sticks, napkins & cups).
• Always verify that restrooms are fully stocked w/supplies. Restock when needed.

During Business Hours::

• Assist with silverware setup.
• Assist in bussing & resetting tables, when your time is available.
• Keep newspaper area neat and organized.
• Keep entry rug clean and presentable.
• Assist in keeping promo area neat and organized. Any t-shirts, hats, towels, etc. that need to be refolded, dusted off or restacked should be attended to.

Closing Duties::

• Collect trash, consolidate bags & re-bag all trash receptacles.
• Clean and wipe down countertops & front entry walls.
• Clean glass on front door(s) and mirrors.
• Maintain a clean and organized work area.
• Clean and wipe down menus and stack neatly.
• Water all plants as needed, use scissors to trim off any dead leaves.

General Procedures::

• Uphold and maintain high quality customer service and hospitality at all times.
• Always smile & acknowledge coming and going guests.
• Professional phone skills.
• Ability to effectively communicate and obtain problem solving skills.
• Polite and professional at all times.

Another Broken Egg Cafe isn't your typical breakfast, brunch and lunch place. Our menu is second-to-none, loaded with fresh ingredients and creative recipes across a wide variety of breakfast classics, memorable brunch dishes and lunchtime favorites. Each location is designed to feel like a casual getaway, served up with a generous side of family, friends and friendly service.
Much of our success can be linked to our philosophy that "Nothing Short of Right is Right.” Each restaurant is managed by a hands-on owner who believes every detail is important in making our guests happy. So from the time you enter to the time you leave, your dining experience feels like a relaxing vacation, yet with all the comforts of being close to home.

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