The HRIS & Enterprise Systems Analyst owns and continually improves the company's Human Resources Information System (HRIS), with UKG as the primary platform, and helps lead business process modernization involving IT-managed applications. The role combines hands-on application ownership with proactive business partnership and solution delivery. This position reports to the Enterprise Systems Manager.

The Analyst identifies opportunities, simplifies and modernizes processes, maintains data and integration integrity, expands system capabilities, and drives approved changes through adoption. Success includes a dependable HRIS and measurable improvements such as fewer manual steps, simpler workflows, stronger controls, and better use of technology.

Primary Responsibilities

HRIS Administration and Support

• Serve as the primary IT owner and point of contact for the administration, configuration, support, and optimization of UKG and related HR/Payroll technologies.
• Configure and maintain business processes, workflows, approval routing, organizational structures, security roles, and other system settings in partnership with HR, Payroll, and IT stakeholders.
• Partner with HR/Payroll and Data Analytics to support reporting needs by facilitating access to system data, providing expertise on data structures and definitions, and guiding the accurate interpretation and use of HR/Payroll data.Monitor system operations, troubleshoot issues, perform root-cause analysis, coordinate resolutions, and provide end-user support.
• Assess product releases and new features; coordinate impact analysis, testing, implementation, communication, and adoption of approved changes.
• Coordinate system, integration, regression, and user acceptance testing for upgrades, enhancements, and implementations.
• Provide user support, training, documentation, and knowledge sharing.

Systems, Integrations, and Controls

• Maintain the integrity, accuracy, confidentiality, and appropriate access to HRIS data in coordination with HR, Payroll, security, and IT governance requirements.
• Participate in secure development and delivery practices, including SecDevOps activities, by incorporating security, privacy, access control, testing, documentation, and change-management requirements throughout the solution lifecycle.
• Monitor, support, and troubleshoot integrations between UKG, JDE, and other internal or third-party systems; partner with technical teams and vendors as needed.
• Perform or coordinate data audits, reconciliations, and quality reviews; address issues affecting downstream systems or reporting.
• Maintain system, configuration, integration, testing, process, and support documentation.

Business Process Modernization and Solution Delivery

• Maintain close, direct, and responsive relationships with HR, Payroll, and other business leaders, process owners, super users, and frontline teams while following established IT governance and change-management practices.
• Proactively identify process friction, workarounds, duplicated effort, unnecessary complexity, control gaps, and improvement opportunities; elicit and document business, functional, reporting, data, and integration requirements as needed.
• Analyze current-state processes and lead practical future-state redesign, seeking to simplify, standardize, automate, or eliminate unnecessary steps before defaulting to new technology.
• Own the progression from problem definition to recommended solution by establishing desired outcomes, investigating root causes, assessing options, translating needs into functional requirements and process flows, and building the rationale for change.
• Facilitate stakeholder decisions, solution reviews, testing, issue resolution, and user acceptance; help secure alignment on priorities, future-state design, and implementation approach.
• Partner with application owners, the PMO, technical teams, vendors, and business stakeholders to lead business-facing delivery of approved improvements through rollout, adoption, and steady-state support.

Enterprise Systems Modernization and Continuous Improvement

• Maintain an active portfolio of prioritized cross-functional process modernization and enterprise application improvement work while sustaining primary accountability for UKG and HRIS responsibilities.
• Build working knowledge of JDE and related enterprise applications, including the business processes and integrations connecting them with UKG; partner with other application owners rather than assuming administrative ownership of their systems.
• Identify underused capabilities in IT-managed applications and use data, reporting, automation, workflow, and existing system capabilities to recommend and implement practical process improvements.
• Evaluate features, enhancements, upgrades, and potential new solutions and contribute to application roadmaps based on business impact, user experience, feasibility, security, risk, cost, effort, and supportability.
• Evaluate and support responsible uses of AI, automation, and emerging technologies where they meaningfully improve processes, user experience, reporting, or decision-making while adhering to security, privacy, data-governance, and responsible-use requirements.
• Lead or participate in enterprise application projects, upgrades, integrations, and change initiatives, including solution design, testing, training, implementation, adoption, post-production support, and refinement.
• Use SysAid and established IT service-management processes to document, prioritize, track, and resolve incidents, service requests, problems, changes, and other assigned work.
• Manage competing priorities independently, resolve or escalate barriers appropriately, and communicate recommendations, decisions, benefits, risks, dependencies, and progress to business and IT leaders.
• Define and evaluate operational outcomes such as cycle time, manual effort, errors, user experience, and process consistency to validate improvements and identify further opportunities; stay current on relevant enterprise application practices.
• Perform other related and compatible duties as assigned.

Minimum Qualifications

• Bachelor’s degree in Information Systems, Business, Human Resources, Finance, Computer Science, or a related field, or an equivalent combination of education, training, and relevant experience.
• Three or more years of experience supporting, administering, implementing, or analyzing an HRIS, ERP, or comparable enterprise business system.
• Hands-on experience administering or supporting UKG, including HR, payroll, timekeeping, workforce management, reporting, workflow, or integration capabilities.
• Demonstrated experience leading process improvement or system modernization from problem discovery through implementation and adoption, including requirements analysis, stakeholder decisions, testing, and user support.
• Working knowledge of application configuration, data management, reporting, integrations, security, access controls, and system data-integrity concepts.
• Proficiency with Microsoft 365 applications, including Excel, Word, and PowerPoint.
• Ability to handle confidential and sensitive information appropriately.
• This position is an on-site position in Boise Idaho.

Preferred Qualifications

• Experience supporting JDE EnterpriseOne or a similar ERP platform.
• Experience working with HR and Payroll processes, data, and stakeholders.
• Experience with APIs, file-based integrations, middleware, or workflow automation.
• Track record of simplifying, automating, or modernizing operational processes, with experience in business analysis, project delivery, change management, or process improvement.
• Relevant certification such as ECBA, CCBA, or a comparable business analysis, project management, HRIS, ERP, or technical certification.

Essential Skills and Attributes

• Strong analytical, critical-thinking, troubleshooting, structured problem-solving, and proactive opportunity-identification skills.
• Ability to redesign business processes, evaluate solution options, develop a rationale for change, and translate effectively between business and technical audiences.
• Excellent written, verbal, facilitation, documentation, stakeholder-influence, and customer-service skills.
• Ability to build trusted relationships and lead cross-functional implementation and adoption efforts with HR, Payroll, IT, vendors, leaders, process owners, and users.
• Strong attention to detail, sound judgment, and commitment to data integrity and confidentiality.
• Ability to work independently, manage multiple priorities, meet deadlines, and adapt in a fast-paced environment.
• Team-first, results-oriented mindset with flexibility to move between operational support, analysis, project delivery, process modernization, and strategic improvement.

Role Emphasis and Working Relationship

UKG and HRIS responsibilities remain a primary focus. The Analyst works directly with HR and Payroll as part of the Enterprise Systems team and follows applicable IT governance and system-management practices. The role balances sustained HRIS ownership with prioritized cross-functional modernization work established by the Enterprise Systems Manager with key stakeholders.

Amalgamated Sugar Company is an Equal Opportunity Employer.