Human Resources Generalist

Position Summary 

The Human Resources Generalist supports day-to-day HR operations across the employee lifecycle, with primary responsibility for compliant onboarding, employment records, pre-employment requirements, HR systems, recruitment support, and the first 90 days of employment. The role delivers responsive service to applicants, employees, and leaders; maintains accurate and confidential records; analyzes workforce data; and escalates complex employee relations, legal, or policy matters to the appropriate HR leader.

Essential Functions 

HR Operations and Compliance 

• Maintain accurate, complete, and confidential employee records in UKG Ready, including personnel, training, benefits, and onboarding documentation. 
• Coordinate completion and tracking of Form I-9, required background checks, FBI and BCI fingerprinting, education verification, transcripts, and other pre-employment requirements before established deadlines. 
• Conduct routine file and data audits, identify missing or inconsistent information, document corrective action, and support audit readiness. 
• Prepare standard HR correspondence, reports, templates, and records in accordance with approved policies, retention requirements, and confidentiality standards. 
• Monitor assigned compliance activities and promptly escalate potential policy, documentation, or regulatory concerns. 

Talent Acquisition and Onboarding 

• Partner with hiring managers to clarify position requirements, recruitment timelines, selection steps, and onboarding responsibilities. 
• Post approved openings, coordinate interviews and recruitment events, communicate with candidates, and maintain timely and accurate applicant records in the applicant tracking system. 
• Serve as the candidate’s primary contact from pre-employment through onboarding, providing clear instructions, status updates, and a professional experience. 
• Schedule and conduct onboarding appointments, including required paperwork, fingerprinting, education verification, orientation logistics, and HRIS entry. 
• Support hiring managers with recruitment process training, tools, and consistent practices; escalate exceptions or selection concerns to HR leadership. 

Employee Lifecycle 

• Respond to routine employee and supervisor questions regarding policies, processes, benefits, and HR services; research issues and escalate matters outside assigned authority. 
• Support employees and leaders during the first 90 days of employment by monitoring onboarding completion, responding to concerns, and helping resolve routine issues. 
• Occasionally assist with fact-finding, documentation, and scheduling related to employee relations matters under the direction of HR leadership. 
• Coordinate exit interviews, summarize themes, and provide timely trend information to HR leadership. 
• Support employee recognition, engagement, and retention initiatives and events. 

Data, Reporting, and Continuous Improvement 

• Compile and analyze HR metrics, including onboarding completion, time-to-fill, early turnover, performance management trends, employee survey results, and exit feedback. 
• Prepare clear, accurate reports and dashboards for HR and organizational leadership, noting material trends, data limitations, and recommended follow-up. 
• Identify opportunities to improve HR workflows, candidate and employee communications, system accuracy, and service delivery. 
• Participate in HR projects and perform other related duties consistent with the purpose and level of the position. 

Required Qualifications 

• Bachelor’s degree in human resources and one to three years of related HR experience. 
• Working knowledge of core HR practices and applicable employment requirements, including confidentiality, records management, onboarding, and equal employment opportunity principles. 
• Experience using an HRIS and applicant tracking system; proficiency with Microsoft 365, including Excel, Word, Outlook, Teams, and PowerPoint. 
• Ability to manage multiple deadlines, maintain accurate records, exercise sound judgment, and handle sensitive information with discretion. 
• Strong written, verbal, interpersonal, analytical, and customer service skills. 
• Ability to work effectively and respectfully with employees, candidates, and leaders from diverse economic, cultural, and professional backgrounds. 
• Valid Ohio driver’s license and reliable transportation for local travel throughout the service area. 
• Ability to successfully complete required background checks and fingerprinting. 

Preferred Qualifications 

• SHRM-CP, PHR, or another relevant HR certification. 
• Experience with UKG Ready or comparable HRIS and with HR reporting or people analytics. 
• Experience supporting recruitment, onboarding, compliance audits in a multi-site or mission-driven organization. 

Core Competencies 

• Mission alignment and service orientation 
• Integrity, confidentiality, and sound judgment 
• Clear communication and relationship building 
• Attention to detail and reliable follow-through 
• Prioritization, adaptability, and independent problem-solving 
• Data literacy and continuous improvement 
• Collaboration and inclusive practice 

Working Conditions and Physical Requirements 

• Work is performed primarily in a standard office environment with frequent use of a computer and telephone. 
• Frequent sitting, standing, walking, speaking, listening, reading, writing, keyboarding, grasping, and fine motor activity are required. 
• Work requires sustained attention to detail, review and organization of data, scheduling, communication with the public, and management of confidential records. 
• Occasional bending, reaching, filing, and lifting or carrying items weighing up to 20 pounds without assistance may be required. 
• Local travel throughout the service area is required. Rare evening hours may be needed for recruitment or organizational events. 

Supervisory Responsibility 

None. 

Benefits:

• Health Insurance starting your first day
• 401k plan including employer match
• Competitive Time Off Benefits
• Salary range: $49,440.80 - $63,654.74 annually 

Learn More about Catholic Charities and our Programs by visiting:

• Overview | Catholic Charities Diocese of Cleveland (ccdocle.org)
• Service Areas | Catholic Charities Diocese of Cleveland (ccdocle.org)
• Families of Promise | Catholic Charities Diocese of Cleveland (ccdocle.org)

Catholic Charities is an equal opportunity employer.