Human Resources Manager
CMC Hotels | Cary, North Carolina
Position Type: Full-Time | Salaried
Department: Human Resources
Reports To: Director of Human Resources
Job Summary
CMC Hotels is seeking an experienced, motivated, and people-focused Human Resources Manager to join our Corporate Human Resources team. This position plays a key role in supporting our growing portfolio of hotels by strengthening recruitment and retention, developing talent, promoting employee engagement, and ensuring consistent application of company policies and HR best practices.
The ideal candidate is a hands-on HR professional who thrives in a fast-paced, multi-property environment, builds strong relationships with hotel leadership, and takes a proactive approach to solving challenges.
Working closely with the Director of Human Resources, the HR Manager will support daily HR operations while leading initiatives that attract, develop, and retain talented hospitality professionals.
Why Join CMC Hotels?
At CMC Hotels, we believe our associates are the foundation of our success. As a family-owned hospitality management company, we are committed to creating a positive work environment where associates feel valued, supported, and empowered to grow.
We offer our associates an array of benefits, based on eligibility, including:
- Competitive Salary
- Quarterly Performance Incentive Opportunities
- Paid Vacation
- Paid Personal Leave
- 7 Paid Holidays
- Paid Bereavement Leave
- 401(k) Retirement Plan with Company Match
- Medical Insurance through Blue Cross Blue Shield of North Carolina
- Dental and Vision Insurance
- Short-Term and Long-Term Disability Insurance
- Hotel Room Discounts
- Paid Training and Professional Development
- Career Growth and Advancement Opportunities
Key Responsibilities
Talent Acquisition & Recruitment
- Manage and support full-cycle recruitment for hotel management, supervisory, and hourly positions across the CMC Hotels portfolio.
- Partner with General Managers and department leaders to identify staffing needs and develop effective recruitment strategies.
- Oversee job postings, candidate screening, interviewing, selection, and hiring processes.
- Build talent pipelines and establish relationships with hospitality schools, colleges, and community organizations.
- Monitor recruitment metrics, hiring trends, and staffing challenges to improve hiring effectiveness.
- Reduce turnover and increase 90 day retention.
Training & Talent Development
- Develop and coordinate training programs that support associate development, leadership effectiveness, and career advancement.
- Partner with hotel leadership to identify training needs and opportunities for improvement.
- Support onboarding programs to ensure new associates and managers receive consistent, effective training.
- Develop internal talent pipelines and succession planning initiatives.
Employee Relations & Engagement
- Serve as a trusted HR resource to General Managers, department managers, and associates.
- Provide guidance on employee relations matters, performance management, corrective action, and policy interpretation.
- Conduct and assist with workplace investigations, ensuring thorough documentation, confidentiality, and fair treatment.
- Support employee engagement and retention initiatives designed to improve workplace culture and reduce turnover.
HR Operations & Compliance
- Support consistent implementation of company HR policies, procedures, and standard operating practices.
- Ensure compliance with applicable federal, state, and local employment laws and regulations.
- Assist HR Specialists with leave administration, employee documentation, performance evaluations, and HR reporting.
- Maintain accurate employee records and support effective use of HR information systems.
- Partner with the HR team to improve processes, operational efficiency, and service to hotel associates.
- Assist with HR audits, policy updates, and special projects as assigned.
HR Leadership & Collaboration
- Work collaboratively with the Director of Human Resources and HR Specialists to ensure consistent HR support throughout the organization.
- Build strong working relationships with hotel General Managers and corporate leadership.
- Identify opportunities to improve recruitment, training, employee engagement, and HR processes.
- Support organizational growth, new hotel openings, and workforce planning initiatives.
- Promote CMC Hotels' values and commitment to a positive, professional, and respectful workplace.
Qualifications & Experience
Required Qualifications:
- Minimum of 3–5 years of progressive Human Resources experience, including experience in recruitment, employee relations, and HR operations.
- Strong working knowledge of federal and North Carolina employment laws and HR compliance requirements.
- Demonstrated experience conducting employee investigations and providing guidance on performance management and corrective action.
- Strong organizational, interpersonal, communication, and problem-solving skills.
- Ability to manage multiple priorities while maintaining confidentiality and professionalism.
- Proficiency with HRIS, applicant tracking systems, Microsoft Office, and related HR technology.
- Ability to travel to CMC Hotels properties as business needs require.
Preferred Qualifications:
- Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or a related field, preferred.
- Previous Human Resources experience in hospitality, hotel operations, or a multi-location organization.
- Experience developing and facilitating employee training and leadership development programs.
- Professional HR certification (SHRM-CP, SHRM-SCP, PHR, or SPHR) a plus.
- Experience supporting recruitment and HR operations across multiple locations.
What We're Looking For
We are seeking an HR professional who is:
- People-Focused: Passionate about supporting associates and developing future leaders.
- Proactive: Identifies challenges and implements solutions before they become larger issues.
- Collaborative: Builds trusted relationships with hotel management and corporate leadership.
- Organized: Effectively balances recruitment, employee relations, training, and HR responsibilities.
- Adaptable: Thrives in a growing organization and understands the evolving needs of hospitality operations.
- Professional: Demonstrates integrity, sound judgment, confidentiality, and accountability.
Join the CMC Hotels Team!
If you are a dedicated HR professional who enjoys developing people, supporting leaders, and making a meaningful impact across an organization, we encourage you to apply.
Build your career with CMC Hotels, where our people make the difference.
CMC Hotels is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants without regard to any status protected by applicable law.