Customer Experience, Dental Insurance, Detail Oriented, Go Programming Language (Golang), HVAC, High School Diploma, Insurance, Laptop PC, Microsoft Office, Multitasking, On Call, Organizational Skills, Plumbing, Problem Solving Skills, Sales, Time Management, Vision Plan, Work From Home
LOCATION
Austin, TX
POSTED
23 days ago
Radiant Plumbing & Air Conditioning
Since 1999, we've been Austin's bold and quirky solution for all things plumbing and air conditioning. We don't just stand out, we shine! From memorable service to a fun-loving company culture, we're a team that has your back (and yes, we mean it). Ready to take your career to the next level? Don't let your future swirl down the drain, apply today and join the best in the business!
The Good Stuff:
Medical, Dental & Vision Insurance
Pet Insurance
Work from home!
Employee Discounts
401(k) with 4% company match
PTO, Paid Holidays & Paid Parental Leave
Company-provided laptop, monitor, and headset
Schedule: Friday through Tuesday
Weekdays: 10:00 AM – 7:00 PM
Weekends: 9:00 AM – 6:00 PM
Job Duties:
Take incoming calls from technicians for kick-ups across multiple departments (leads)
Dispatch and debrief the sales team
Organize and coordinate daily schedules based on call priority and technician skill set
Communicate with customers in a timely and effective manner
Understand sales goals and help hold the team accountable
Our Ideal Candidate:
Experience in the home services industry is highly preferred
Thrives in a fast-paced environment (clock in, GO-GO-GO, clock out)
Strong attention to detail
Excellent critical thinking and problem-solving skills
Resourceful and proactive
Superhuman ability to multitask
Delivers a 5-star customer experience
Empathetic with a positive attitude
Has a backbone! Our dispatchers thrive under pressure
Driven to achieve excellence
What You Need:
High school diploma or GED
Proficiency with Microsoft Office or Google Workspace