We are seeking a Information Technology Administrator to join our team! This position will resolve computer-related issues for our clients.
General responsibilities include:
Provide phone, webchat, and in-person support to end users on a variety of Information Technology related issues and requests
Research and resolve basic network related issues (Connectivity, ISP modems, router, etc.), hardware, and software application, and printer problems
Document and track the details of the problem, both status and resolution, within the companies help desk tracking application
Communicate with the user while working the problem and ensures successful and timely completion of the problem
Provide assistance with office moves, computer refreshes on an as-needed basis
Administer Office 365 user accounts and business applications
Complete service requests, fully documenting each step of the troubleshooting process
Regular and reliable attendance
Must be able to lift up to 50 lbs. unassisted
Requirements
Required Skills/Experience:
High school degree required. In addition, 1 to 3 years related experience and/or training in an IT support environment
Must have experience with Microsoft Windows 8/10
Strong troubleshooting and critical thinking skills
Positive and professional demeanor
Experience with Microsoft Active Directory/Active Roles, Microsoft Exchange, Microsoft Lync/Skype/Teams, Microsoft Print Services, Microsoft Office 2013/2016/365, Windows Defender (or other anti-virus)
Experience and ability to support Apple iOS phone and tablets
Desired Skills:
Microsoft Office 365, Azure, Terminal Services/Virtual Desktop