The Inside Sales & Office Manager is responsible for overseeing the inside sales team's operational function and all remote employees reporting to that office. in the remote office and driving operational efficiency, sales support, and customer engagement. They are also responsible for leadership in the remote office, making sure the building and the employees are held to the same high standards and HOV that are maintained in Mason.
Essential Duties and Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable each individual with disabilities to perform the essential functions
- Inside Sales Leadership: Lead and develop the inside sales team in the remote office, ensuring high performance, engagement, and professional growth.
- Sales Process Optimization: Implement best practices, improve workflows, and enhance efficiency within the inside sales function.
- Customer & Sales Support: Ensure inside sales teams provide exceptional support to field sales teams and customers, driving engagement and revenue growth.
- Collaboration with regional sales manager and teams to optimize sales strategies and streamline lead generation.
- Sales Performance & Metrics: Track, analyze, and report on key sales performance indicators to drive continuous improvement.
- Technology & CRM Utilization: Ensure effective use of TopVIS (CRM system) and other sales tools to enhance sales efficiency and customer interactions.
- Lead Remote Office: In charge of all day-to-day office requirements, including but not limited to: management of fleet cars; demo and training unit inventory; office supplies including coffee, food, etc.; working closely with Facilities Manager in Mason to support office functionality.
Qualifications:
- Bachelor’s degree in Business, Sales, or a related field (preferred but not required).
- Proven ability to lead and develop high-performing teams
- Strong understanding of inside sales processes, CRM systems, and sales support functions.
- Excellent communication and leadership skills, with the ability to collaborate across departments.
- Experience in industrial automation, measurement technology, or a related industry is a plus.