Insurance Retention Rep

Youre someone who enjoys helping people, catching problems before they become bigger issues, and making sure customers feel taken care of long after they buy a policy. At TheMichael Murray Agency, youll focus on keeping existing customers protected and giving them a reason to stay with an agency they trust.

As our Insurance Retention Rep, your day will center on renewal calls, reviewing existing home policies to see whether a better fit is available, and working through underwriting issues or non-renewal notices. Youll follow up with customers, explain their options, and help find solutions that make sense for their needs. Being organized and following a clear process will help you keep renewals on track and give customers consistent service.

Serving Northeast Florida since 1999, we offer auto, home, life, and other personal and commercial insurance solutions. The team values strong relationships, accountability, and mutual support. Youll have clear expectations, ongoing coaching, and the chance to learn from a local agency that wants its people to succeed. And if you discover you enjoy sales, theres room to grow into a sales role.

The base salary is $40,000- $60,000, depending on experience. Youll also receive PTO, health insurance, a 401(k), paid holidays, and a Monday-Friday schedule with evenings and weekends off.

If youre patient, dependable, and take pride in going the extra mile for customers, wed love to meet you. Apply now!

Salary Range: $40000 - $60000 per year

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Mon-Fri Schedule

Holidays Off

Paid Holidays

401k Plan

• Contact customers about upcoming policy renewals.
• Review existing home policies and reshop coverage when needed.
• Address underwriting issues and policy non-renewals.
• Explain options and help customers find solutions.
• Follow up to keep customers informed and supported.
• Maintain organized records and follow agency processes.

• Helpful, nurturing approach to customer service.
• Willingness to go the extra mile for customers.
• Strong organizational skills and attention to detail.
• Ability to follow established processes.
• Dependable follow-through and clear communication.
• No insurance license is required before starting.