Job Description:

IT Deskside Support Specialist

Job Title: IT Deskside Support SpecialistLocation: Greenwood, INDepartment: Information TechnologyEmployment Type: Full TimeShift: Day Shift

Job Summary:

Are you a detail-oriented IT professional with a passion for technology and helping others? Do you enjoy troubleshooting technical issues while ensuring technology resources are effectively managed and maintained? Join our Information Technology team as an IT Deskside Support Specialist!

As an IT Deskside Support Specialist, you will provide technical support to end-users while helping manage the organization's hardware and software assets. This role is responsible for supporting asset tracking, inventory management, software licensing, documentation, auditing, risk mitigation, and regulatory compliance. You will also serve as an integral member of the Help Desk team, assisting users with complex technical issues both in person and over the phone.

Our ideal candidate has at least two years of IT technical support experience, a strong understanding of network and PC operating systems and hardware, and excellent communication, troubleshooting, and problem-solving skills.

Position Perks & Benefits:

• 29 Days of PTO
• Eligibility for HRSA Loan Repayment (eligibility requirements apply)
• Employee benefits package, including health, dental, vision, retirement, life insurance, and more
• Competitive 401(k) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employees
• Company-paid basic life insurance
• Emergency Medical Leave Program
• Flexible Spending Accounts – healthcare and dependent child-care
• Health & Wellness Program
• Employee Assistance Program (EAP)
• Employee Discount Program
• Mileage Reimbursement

Key Responsibilities:

• Perform daily operational and long-term strategic management of hardware and software assets.
• Assist end-users with technical issues, both in person and over the phone.
• Plan, monitor, and maintain records of hardware assets and software licenses to ensure compliance.
• Establish and maintain documentation of procedures, processes, and reports.
• Assist with software license compliance audits and software licensing requests.
• Ensure inventory assets are properly prepared for deployment.
• Maintain firmware and software patches on devices prior to deployment.
• Ensure active tracking of network hardware and software assets.
• Manage the electronic media lifecycle, including secure data destruction.
• Perform other duties as assigned.

Education and/or Experience Qualifications:

• Minimum of two (2) years of experience in IT technical support.
• Technical knowledge of network and PC operating systems and hardware.

Required License/Certification (one of the following):

• No specific professional license or certification identified in the source requirements.

Additional Qualifications:

• Strong written, verbal, and interpersonal communication skills.
• Understanding of organizational goals and objectives.
• Research abilities for evaluating technology solutions.
• Ability to communicate technical information and present ideas in user-friendly language.
• Self-motivated and detail-oriented.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and manage responsibilities in a fast-paced environment.
• Customer service oriented.
• Ability to work collaboratively as part of a team.

Supervisory Requirements:

• N/A

Employment Requirements:

• Successful completion of required background checks, including criminal history, driving record, abuse/neglect, and fingerprint checks.
• Completion of New Hire Orientation at the beginning of employment.
• Completion of all required training, including Relias training, at the beginning of employment and annually thereafter.
• Current driver's license, acceptable driving record, and current automobile insurance.

Physical Requirements:

ADA Consideration – Sedentary Work. This position primarily involves sedentary work, requiring the exertion of up to ten (10) pounds of force occasionally (up to one-third of the workday) and/or a negligible amount of force frequently (one-third to two-thirds of the workday) to lift, carry, push, pull, or otherwise move objects, including the human body. The position requires repetitive hand, finger, and arm movements for typing and/or writing throughout the work shift.

Sedentary work involves sitting for most of the workday, with occasional walking or standing for brief periods. Positions are considered sedentary when walking and standing are required only occasionally and all other sedentary work criteria are met.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Brightli is a Smoke and Tobacco Free Workplace.