DescriptionClient Solution Architects (CSA) is currently seeking an IT Help Desk Technician to support a program onsite in Washington, DC.For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Operating from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.CSA Global is seeking an Information Technology (IT) Helpdesk Technician at the Commander Navy Installations Command (CNIC) Headquarters at the Washington Navy Yard, DC. The role provides second-tier support to end users for PC, server, or mainframe applications and hardware, and may interact with network services, software systems engineering, and/or applications development to restore service and identify core problems. The technician will simulate or recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.Onsite/Hybrid/Remote work schedules are subject to change based on contract requirements.How Role Will Make An ImpactSupport, troubleshoot, and remediate issues pertaining to current and future versions of desktop operating systems, including Windows10 and periodic system updates.Install, support, troubleshoot, and remediate issues related to new or reissued PC hardware and software.Accurately complete CNIC user agreement forms and other property‑control processes, obtaining signatures and distributing forms in a timely manner.Integrate system peripherals such as printers, scanners, digital senders, and mass storage devices into users' workstations.Configure and support end‑user network connectivity, including wired LAN and wireless LAN in building111.Demonstrate knowledge of Google Android and Apple iOS operating systems used in mobile technology, including troubleshooting smartphones and tablets.Apply knowledge of Android's Linux‑based open‑source technology to troubleshoot various user devices from major manufacturers for Samsung, Android, and iOS Apple iPhone and iPad devices, following government standards.Execute Purebred training and perform Purebred Agent duties to assist mobile wireless users in registering derived credentials with the DISA database for all wireless devices, verifying STIG requirements on user smartphone devices.Provide support for all IT equipment, including PCs, printers, portable computers, multifunction print devices, smartphone devices, Polycom video VTC units, and other miscellaneous IT equipment.Install, configure, and support current and future networking protocols for wired and wireless connectivity for local and remote users.Install, configure, and troubleshoot email client software (Outlook) and guide customers in managing email and application use, including rules and personal folders/archives.Log initial service requests for incidents that bypass the NMCI Helpdesk into the CNIC G2 Trouble Ticket Tracking Database within a mutually agreed timeframe, no later than 4 business hours after the call.Acknowledge all incidents within the specified timeframe.Document all tasks, troubleshooting steps, and current status of each incident in the G2 Trouble Ticket Tracking Database within the agreed timeframe, no later than 4 business hours after the most recent customer contact.Perform equipment relocation, installation, expansion, connection/disconnection, upgrades, support/maintenance, and preventive maintenance of computer systems hardware, documentation, and peripheral devices.Provide support for CAC (Common Access Card) deployment, including smart card reader, middleware, and PKI certificate troubleshooting for CNIC personnel.Deliver unserviceable or excess IT equipment to staging area for disposal.Support asset inventory services for IT peripherals (external hard drives, Apple smartphones, related wireless devices, iPads, Mifi's, VTC units, monitors, laptops, and desktops) for 750+ users.RequirementsActive Secret Clearance, maintained throughout the assignment.Bachelor's degree.Six years of technical experience with a wide range of hardware and software applications.Excellent customer interface skills.Physical RequirementsSit for extended periods at a computer workstation.Use hands and fingers to operate keyboards, mice, and other input devices.Communicate effectively, both verbally and in writing.Have specific vision abilities, including close vision, distance vision, depth perception, and ability to adjust focus as needed.Stand, walk, bend, or reach; access equipment located in data centers, offices, or under desks.Lift and/or move equipment weighing up to 25 pounds.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, in accordance with the Americans with Disabilities Act (ADA).#J-18808-Ljbffr