IT Support Specialist

Job Details & Overview

• Job Title: IT Support Specialist

• Employment Type: Full-Time

• Minimum Experience: Experienced (3–5+ years)

• Work Location: 100% On-Site in North Chelmsford, MA

Position Summary

We are seeking a reliable, hands-on IT Support Specialist to join our team in North Chelmsford, MA. In this 100% on-site role, you will provide critical Tier 2/3 technical support across our infrastructure, endpoint devices, and end-user community to ensure seamless business operations.

Key Responsibilities

• Systems Administration: Administer and maintain Windows Server environments, Active Directory, Group Policy, Microsoft 365, and user provisioning/access controls.

• Network & Infrastructure Support: Support enterprise network infrastructure including switches, VLANs, routing, wireless access points, firewalls, DHCP, and DNS.

• Endpoint Lifecycle Management: Manage Windows and Apple endpoint lifecycle operations—including imaging, patching, OS upgrades, hardware replacement, and hardware/software troubleshooting.

• Technical Support: Deliver Tier 2 and Tier 3 troubleshooting across servers, networks, printers, VoIP phones, and endpoints to minimize downtime and resolve incidents efficiently.

• Vendor & Project Coordination: Collaborate with external engineers and serve as the primary on-site point of contact for third-party vendors and internal IT projects.

• Automation & Documentation: Maintain standard operating procedures and streamline administrative tasks using scripting (PowerShell).

Required Qualifications & Skills

• Experience: 3 to 5+ years of professional IT support, systems administration, or desktop engineering experience in an enterprise environment.

• Technical Proficiency: Strong hands-on experience with Windows Server, Active Directory, Azure/Microsoft 365, networking fundamentals, and endpoint management tools (Intune/SCCM).

• Communication & Problem Solving: Excellent troubleshooting abilities paired with strong written and verbal communication skills.

• On-Site & Schedule Flexibility: Ability to work 100% on-site daily in North Chelmsford, MA, and accommodate the required shift rotations (regular 8:00 AM – 5:00 PM shift, rotating late shift from 10:00 AM – 7:00 PM for one week, and a periodic weekend pager on-call rotation roughly once every six weeks).

Benefits

• Benefits: Comprehensive health, dental, 401(k) matching, and ESOP.

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