IT Support Specialist

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IT Support Specialist

Legislative Branch

House of Representatives

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• Summary
• This job is open to
• Duties
• Requirements
• How you will be evaluated
• Required documents
• How to apply

Summary

Incumbent deploys, maintains and decommissions hardware and software (Windows computers and iOS mobile devices), provides technical support (phone, email and desk-side), and assists with technical projects. Incumbent must possess strong technical and customer service skills and be able to efficiently multi-task in a fast-paced environment. Ability to stay organized and communicate effectively is a must.

Learn more about this agency

Summary

Incumbent deploys, maintains and decommissions hardware and software (Windows computers and iOS mobile devices), provides technical support (phone, email and desk-side), and assists with technical projects. Incumbent must possess strong technical and customer service skills and be able to efficiently multi-task in a fast-paced environment. Ability to stay organized and communicate effectively is a must.

Learn more about this agency

Overview

Help

Accepting applications

Posted yesterday · Apply by 08/03/26

Due by 11:59 p.m. ET on August 3, 2026

Location

1 vacancy in the following location:

Washington, DC

1 vacancy

No matching locations found.

Work site options

Telework eligible No Relocation expenses reimbursed No Salary $84,271 - $90,661 per year Pay scale & grade

HS 7 - 8

Promotion potential 9

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Not required - Occasional travel may be required.

Appointment type Permanent

Occupations and job series

• 2210 Information Technology Management

Supervisory status No Federal service type This job is in the Excepted Service

Drug test Yes Security clearance Top Secret

Announcement number req5533 Control number 877273200

This job is open to

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The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

Open to the Public

Duties

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IT Support Specialist

Information Services Division

Salary: $87,271 - $90,661

This is a non-supervisory position.

Job Summary:

This job is with the Information Services (IS) Division, Office of the Sergeant at Arms (SAA), U.S. House of Representatives (House). The IS division procures, manages and supports technology-related resources and projects for the Office of the SAA, and collaborates with other House offices to ensure the security and efficiency of SAA information systems.

Incumbent deploys, maintains and decommissions hardware and software (Windows computers and iOS mobile devices), provides technical support (phone, email and desk-side), and assists with technical projects. Incumbent must possess strong technical and customer service skills and be able to efficiently multi-task in a fast-paced environment. Ability to stay organized and communicate effectively is a must.

Duties:

Typical duties include, but are not necessarily limited to:

• Configures and deploys desktops computers, laptops, peripherals and mobile devices
• Creates and manages Active Directory user accounts and distribution groups
• Troubleshoots desktop and mobile device problems
• Provides technical phone and desk-side support to end users
• Supports disaster recovery and business continuity programs

Requirements

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Conditions of employment

• USA Jobs Conditions of Employment

Qualifications

Job Requirements:

• Bachelor's degree or equivalent experience.
• Intimate working knowledge of desktop operating systems

Preferred Qualifications:

• N/A

Skill Requirements:

CORE

• Adaptability - Ability to deal calmly and effectively with high stress situations and work persistently when facing obstacles. Ability to work well in ambiguous situations, adjust quickly to change, and easily consider new approaches. Collaboration - Ability to foster a sense of unity and trust within teams, breaking down silos and promoting teamwork across departments. Ability to encourage and facilitate cooperation, pride, trust, and group identity. Skill in working with others to achieve goals.
• Communication - Ability to convey ideas and information to different audiences through verbal and written means. Knowledge of different writing techniques for different document types and purposes. Ability to create written documents that are complete, grammatically accurate, and technically sound. Ability to articulate ideas clearly through speech.
• Customer Orientation - Values and delivers high quality, professional, responsive, and innovative service to internal and external customers. Builds and maintains effective customer relations that result in satisfaction; holds self and others accountable for quality outcomes.
• Decision Making - Skill in making sound, well-informed, and objective decisions, taking into consideration the potential impact and implications of the decisions. Ability to commit to action even in uncertain situations.
• Organizational Awareness - Knowledge of the structure, functions, and dynamics present within the U.S. House of Representatives and the SAA. Knowledge of relevant policies and procedures that govern the organization. Knowledge of how the SAA fits within the broader context of Federal agencies and how it contributes to government functioning.
• Planning and Coordination - Ability to organize work, set priorities, and determine resource requirements. Ability to determine short- or long-term goals and strategies to achieve them. Ability to coordinate with others to accomplish goals. Skill in monitoring progress in relation to desired outcomes.
• Problem Solving - Ability to identify problems; skill in determining accuracy and relevance of information. Ability to use sound judgment to generate and evaluate alternatives, develop effective solutions, and make recommendations.

LEADERSHIP

• Leadership skills are not a requirement at entry for this job, but may be required at a later point to fulfill the duties of the job.

SPECIALTY

• Information Security - Knowledge of the principles, methods, and tools for protecting information and information systems from unauthorized access, use, disclosure, disruption, modification, or destruction in order to provide confidentiality, integrity, and availability.

Work Schedule:

Full-time, permanent. Monday - Friday, 8:30 a.m. - 5:00 p.m.

Must be able to work outside of normal business hours - evenings and weekends may be required.

Physical Requirements and Work Environment:

This job is based in a typical office environment. Role requires equipment weighing up to 25 lbs. The incumbent should be capable of meeting physical requirements, which may include sitting, lifting, bending, crouching, walking, and standing.

Other Significant Factors:

• Job requires on-call support.
• Job requires local travel within the Washington, DC metropolitan area.
• Job may be required to report to work in all conditions.
• Job may require various shifts, extended hours or weekends.

Applicant Instructions:

Qualified candidates should submit a resume and cover letter by 7:00 p.m. on August 3, 2026. Applicants will receive an email response indicating receipt of their cover letter and resume. Submission of these documents does not guarantee an interview.

Applicants will be considered without regard to race, color, national origin, religion, sex (including marital or parental status), disability, or age.

The SAA is an equal opportunity employer and is committed to building and maintaining an inclusive and diverse work environment. Employment with the U.S. House of Representatives is at-will. This position has been determined to be Non-Exempt from the overtime provisions of the Fair Labor Standards Act.

Employment is contingent upon satisfactorily completing a criminal history records check.

A preemployment drug test is required for positions requiring a security clearance.

Veterans' Preference Information:

Hiring for this position is governed by the Veterans Employment Opportunities Act.

Only applicants seeking veterans' preference consideration should email saa.veoa@mail.house.gov for further information. Please note the word "Veteran" in the subject line and note the job title in the body of the email.

Additional information

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Candidates will be evaluated using a structured interview process.

Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Required documents

Required Documents

Help

Resume and Cover Letter

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Help

Qualified candidates please submit your resume online by following the instructions in this link.

Agency contact information

SAA Human Resources

Phone 202-226-0959 Address SAA

U.S. Capitol, H124

Washington, DC 20515

Next steps

Qualified candidates will be contacted directly.

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

Required Documents

Help

Resume and Cover Letter

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Help

Qualified candidates please submit your resume online by following the instructions in this link.

Expand Hide how to apply

Agency contact information

SAA Human Resources

Phone 202-226-0959 Address SAA

U.S. Capitol, H124

Washington, DC 20515

Next steps

Qualified candidates will be contacted directly.

Expand Hide next steps

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

House of Representatives

Agency contact information

SAA Human Resources

Phone 202-226-0959 Address SAA

U.S. Capitol, H124

Washington, DC 20515

Visit our careers page

Learn more about what its like to work at House of Representatives, what the agency does, and about the types of careers this agency offers.

https://house.csodfed.com/ux/ats/careersite/6/home?c=house&source=USAJobs

Summary

Incumbent deploys, maintains and decommissions hardware and software (Windows computers and iOS mobile devices), provides technical support (phone, email and desk-side), and assists with technical projects. Incumbent must possess strong technical and customer service skills and be able to efficiently multi-task in a fast-paced environment. Ability to stay organized and communicate effectively is a must.

Learn more about this agency

Overview

Help

Accepting applications

Posted yesterday · Apply by 08/03/26

Due by 11:59 p.m. ET on August 3, 2026

Location

1 vacancy in the following location:

Washington, DC

1 vacancy

No matching locations found.

Work site options

Telework eligible No Relocation expenses reimbursed No Salary $84,271 - $90,661 per year Pay scale & grade

HS 7 - 8

Promotion potential 9

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Not required - Occasional travel may be required.

Appointment type Permanent

Occupations and job series

• 2210 Information Technology Management

Supervisory status No Federal service type This job is in the Excepted Service

Drug test Yes Security clearance Top Secret

Announcement number req5533 Control number 877273200

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