Job Description
Overview
The Account Manager is responsible for overseeing janitorial operations and client relationships. This position ensures service excellence, contract compliance, employee engagement, safety performance, and financial results. The Account Manager serves as the primary liaison between clients and operations teams, working to maintain high customer satisfaction while achieving business objectives.
Pay: $80,000 - $90,000
The pay listed is the salary range for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Annual Benefits-Staff and Management
Responsibilities
Manage day-to-day janitorial operations for assigned customer accounts.
Develop and maintain strong client relationships through regular communication and site visits.
Ensure all services are delivered according to contract specifications, company standards, and customer expectations.
Conduct routine quality inspections and implement corrective actions as necessary.
Monitor account performance, customer satisfaction, and service metrics.
Recruit, hire, train, develop, and retain janitorial team members and supervisors.
Manage employee scheduling, staffing levels, attendance, and labor utilization.
Ensure compliance with all company policies, client requirements, and safety regulations.
Investigate and resolve customer concerns, complaints, and service issues in a timely manner.
Oversee inventory management for cleaning supplies, equipment, and consumable products.
Manage operating budgets, labor costs, and account profitability.
Review payroll, labor hours, and operational reports for accuracy and efficiency.
Identify opportunities for service enhancements, contract growth, and additional revenue.
Coordinate special projects, floor care services, seasonal work, and emergency response activities.
Maintain accurate operational records and prepare management reports as required.
Qualifications
Required
High school diploma or GED required; associate's or bachelor's degree preferred.
Minimum 5 years of management experience in janitorial, facility services, custodial, hospitality, or related operations.
Proven experience managing client relationships and service delivery.
Strong leadership, organizational, and problem-solving skills.
Proficiency with Microsoft Office Suite and business management systems.
Preferred
Bilingual English/Spanish.
Experience managing multiple facilities or large-scale janitorial contracts.
Knowledge of floor care, carpet care, green cleaning practices, and industry standards.
Experience with budgeting, labor management, and P&L accountability.
Physical Requirements
Ability to walk and inspect facilities for extended periods.
Ability to lift up to 40 pounds occasionally.
Frequent standing, bending, reaching, and climbing stairs.
Ability to work flexible schedules, including evenings, weekends, and holidays when necessary.
Work Environment
Commercial office buildings, manufacturing sites, and warehouses.
Combination of office work and field-based operational oversight.
Numbers & Facts
| Location | Austin, TX |
| Industry | Business Services - Other |
| Salary | $80,000–$90,000 Per Year |
| Company Size | 10,000 employees or more |
| Year Founded | 1909 |
| Website | http://www.abm.com/ |
About Company
ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.
We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.
Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.
Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.
With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.
With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.
ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)
Skills
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