Junior Operational Specialist

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Job Summary

Qvantel Customer Operations in Europe region is looking for a Junior Operation specialist to join an established customer program team. This role is ideal for a motivated individual with a higher education degree and 1-2 years of professional experience, and who is eager to grow in operations.

You will work closely with senior professionals cross-functional teams and side by side with the customer to support platform stability and help in quick incidents resolution.

Key Responsibilities

• Lead planning, coordinating, and monitoring hotfixes process.

• Incidents/problems triage and root cause investigation before escalation to L3

• Ensure incidents/problems resolution within the SLA.

• Collaborate with internal and customer stakeholders to ensure effective communication and alignment in case on major incidents.

• Alignment meetings with customer to discuss priority, agree resolution plan and explain fixes/changes impacts on the system.

Qualifications

• Degree in engineering or informatics.

• 1-2 years of working experience as incident/defect manager or testing activities in the IT industry is considered an advantage.

• Strong communication and interpersonal skills

• Strong logical thinking and organizational abilities

• Troubleshooting and analysis

• Proactive and learning-oriented mindset.

• Fluency in English (written and spoken) is mandatory.

• Fluency in Italian (written and spoken) is mandatory.

What We Offer

• The opportunity to work in a collaborative environment with a strong, experienced team.

• Exposure to cutting-edge IT projects and global stakeholders.

• Professional growth and learning opportunities with mentoring