Kitchen/Banquet Supervisor

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

1. Trains and coaches all Banquet employees on 4 star service standards to ensure our guests receive the best possible customer service. 
2. Assists with scheduling staff in an efficient manner to best cover the demands of the business. Monitors that all scheduled staff have reported to work and makes schedule adjustments for proper coverage as needed.
3. When necessary, acts as a backup for Bistro/Banquet staff by waiting and clearing tables.
4. Communicates with the kitchen staff to ensure that the buffet is well stocked. Alerts the kitchen staff if food is running low and replenishes it in a timely manner to ensure a smooth dining experience. 
5. Committed to providing the highest level of customer service. Communicates effectively to develop good working relationships with all guests and co-workers.
6. Knowledgeable about the Banquet menu. Able to answer any and all questions guests may have and provide recommendations if requested.
7. Provides guests with accurate information about Banquet operations.
8. Prioritizes and works effectively in a fast-paced environment.
9. Responds to all customer complaints or concerns in a timely and effective manner. Resolves any problems involving guests or Banquet employees, involving security or supervisor if necessary.

QUALIFICATION REQUIREMENTS:

Demonstrated experience working in the food and beverage industry, preferably banquets or fine dining. Demonstrated supervisory or leadership experience. Demonstrated experience upholding 4 star standards. Demonstrated experience performing within specific deadlines or under pressure.

EDUCATION AND/OR EXPERIENCE:

2-3 years of recent and related restaurant management experience, preferably within a hospitality or gaming environment.

BENEFITS AND COMPENSATION:

$24.00 - 27.00+ hour based on experience

Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, and a 401k retirement plan, which includes a matching contribution after one (1) year of service; a generous paid time off program; paid transportation from Colorado Springs and Woodland Park; free local gym membership; tuition reimbursement; fabulous resort perks; and more.