Library Assistant, Access Services

Title: Library Assistant, Access Services

Location: Midtown

Org Unit: Resource Management

Work Days:

Weekly Hours: 35.00

Exemption Status: Non-Exempt

Salary Range: $24.78 - $27.25

• As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary

Under general supervision, serves as a front-line representative providing high quality customer service and facilitating access to Library resources and Library staff expertise in order to meet the needs of patrons while promoting a culture and environment that is welcoming, stimulating and supportive

Job Responsibilities

• Provides direct support at service desks. Responds to patron reference, technology, and equipment inquiries in person, by email, chat, and by phone.
• Directs patrons on the availability and location of Library materials using the computerized Library system and other online resources. Guides patrons in the use of electronic databases.
• Assists patrons with using the Librarys print and photocopy management system, maintains public area computers and printers, troubleshoots basic hardware and software issues, and escalates more complex problems as needed.
• Utilizes the Library's computerized systems to circulate and process materials and maintain a patron database. Processes renewals, holds, lost/overdue items, new books, reserves, and generates reports.
• Manages calendaring and reservation requests for computer labs and conference room. Liaises with departments to ensure their technology and room needs are met.
• Works closely with Information Technology Services (ITS) to provide and facilitate access to appropriate technology and hardware.
• Updates and maintains the Library's presence on our website, social networking services, display screens, and other mediums.
• Enforces Library policies concerning access and appropriate behavior and appropriate use of computers and other resources on the premises.
• Monitors electronic security and fire alarm systems and handles violations or false alarms. Coordinates evacuations as needed.
• Performs Interlibrary Services, processes interlibrary loan requests for borrowing and lending.
• Performs notary services by appointment for WCM and NYP community.
• Maintains a neat and orderly appearance of the Library. Responsibilities include, but are not limited to, re-shelving materials, collecting materials from study carrels and tables, straightening furniture and cleaning monitors and whiteboards.
• Open and/or closes the Library as needed or assigned.

Education

• High school diploma or GED

Experience

Approximately 2-3 years of related work experience, related experience within a Library and knowledge of computer systems.

Knowledge, Skills and Abilities

• Ability to exercise standards of professionalism, including appearance, presentation and demeanor.
• Demonstrated ability to work independently and collaboratively with a diverse population of faculty, staff, students, colleagues, and affiliates.
• Demonstrated ability to learn new technology tools/skills.
• Demonstrated professional initiative and problem-solving skills.
• Excellent analytical, interpersonal, time management, and organizational skills.
• Excellent written and verbal communication skills, with a demonstrated ability to engage effectively in both in-person and virtual settings.

Licenses and Certifications

• Notary License preferred.

Working Conditions/Physical Demands

Standard office work

Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of "any person, any study." No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans' Readjustment Assistance Act (VEVRRA). We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.