Maintenance Operations Associate

Groma is blending real estate and technology to unlock a new real estate asset class while making it easier for everyone – from institutional investors to the residents in our buildings – to participate in ownership. Our property technology platform uses AI to bring new efficiencies to the small unit count multifamily sector, enabling us to efficiently acquire, upgrade, and operate these 2-20 unit multifamily buildings and bring institutional performance to this massive but historically overlooked sector. Our investor technology platform makes owning these assets accessible to a broad array of investors, with bespoke vehicles available to institutional and family office investors and our flagship vehicle, the blockchain-powered GromaREIT, available to everyone, with a special focus on enabling ownership for the residents in our buildings. Visit www.groma.com to learn more about us.

About the Role

We are seeking a highly-motivated and organized Associate to join our Maintenance Operations team. This role will own the day-to-day execution of property operations, using technology and practical judgment to investigate issues, determine appropriate actions, and coordinate stakeholders. This position requires the organizational skills to maintain accurate operational data, and the follow-through to ensure every work order progresses to a clear and documented outcome. Responsibilities for this position include, but are not limited to: 

Task Management 

• Manage an assigned queue of tasks from initial review through resolution
  • Investigate each issue to understand cause and urgency
  • Resolve routine problems independently, and escalate to specialists when necessary 
• Ensure that materials and information required for scheduled work are available to all parties involved

Workflow Support and Improvement

• Support recurring workflows including turnovers, property onboarding, and quarterly inspections
• Identify recurring problems and inefficiencies and propose standardizations or automations
• Provide feedback on existing operating procedures to ensure they reflect real-world conditions, and translate field observations into structured data 

Data Collection, Organization, and Management

• Utilize Groma's operating systems effectively to maintain accurate records, document your observations, and capture property data such as photographs and measurements
• Correct inconsistencies and participate in testing new AI-enabled workflows and automation tools

Vendor Coordination and Relationship Management

• Coordinate third party vendor scheduling and residential unit access for all assigned tasks
• Create and communicate clear scopes for outside vendors, ensuring all information moves accurately between residents, vendors, and internal systems

Experience

• 1-2 years of experience in maintenance operations, property operations, or similar fields 
• Curious and organized, comfortable moving between system-based analysis and field verification
• Experienced and confident in traveling between properties and working in the diverse environments encountered regularly in residential real estate
• Independent worker and confident self-starter
• Comfortable taking the lead on investigating unfamiliar problems and gathering reliable information to recommend and execute next steps
• Treat every interaction as an opportunity to improve the data, process, or tools supporting our portfolio

About our Culture

At Groma, we’re looking to build something big and are on a very fast growth trajectory. We strive to respect individuals and their needs, while also acknowledging the reality that we have a small team that is trying to accomplish some very ambitious goals in a short period of time. We are focused on maintaining our dynamic in-office culture at Groma’s headquarters in downtown Boston. We believe that in-person collaboration and spontaneous interpersonal interaction is critical to the company’s success at this stage. We understand that everyone will need to work from home or the road occasionally, but want to be transparent with this expectation.

We have an ever-evolving list of values and conventions that guide how we operate as a company, but here’s a high-level overview of how we think about doing what we do:

• We approach our work with pragmatic idealism that enables us to focus on our desire to make the world a better place in ways big and small while also being open to intelligent compromises that accelerate us on our path to serve our broader societal goals.
• Our whole team believes strongly that the challenges we are solving require effective teams, not individual heroes.
• We have complex conversations well. We sit at the intersection of housing and blockchain policy, both nuanced topics with real-world impacts. We pride ourselves on being thoughtful, seeking the best solutions to real-world challenges, and implementing them effectively in the real world.

Compensation

• $30-$35 per hour, commensurate with experience

Benefits & Perks

• 5% 401k match
• Fully covered insurance premiums for dental, health, and vision plans
• Fully covered commuter passes for bus, subway, boat, or commuter rail
• Generous paid time off policy including vacation, holiday, sick time, and parental leave
• 13 official company holidays & 1 floating holiday
• In-office gym, roof deck, and comprehensive catering program