This individual will manage all aspects of Social Media, Content Creation, and Digital Marketing, while also performing Receptionist duties, analyzing data, and organizing events. This ideal candidate is a self-starter with strong multitasking skills who can balance strategic planning with day-to-day operational skills.
Key Responsibilities:
Social Media Management:
Manage all Social Media accounts for the Automotive Repair Shop, Collision Center, and Auto Parts Store (Facebook, Instagram, etc.) as well as Social Media platform for Buddy Isles Racing.
Respond to customer inquiries, comments, and messages on social platforms promptly and professionally.
Monitor and grow social media engagement and followers across platforms.
Content Creation and Digital Marketing:
Create and edit high-quality content for digital platforms, including photos, videos, blogs, and graphics.
Format all digital content specific to each social media platform.
Appropriately tag all digital content with relevant keywords in order to promote brand awareness.
Must tag all digital content as follows: Buddy Isles (Proper entity), 27850 (3-5 relevant keywords).
Develop and implement marketing campaigns to drive brand awareness, customer engagement, and sales.
Maintain and update the company website with fresh content, promotions, and updates.
Utilize email marketing campaigns to promote services, specials, and events.
Utilize text message campaigns to promote services, specials, and events.
Data Analytics:
Monitor and analyze marketing performance metrics, including website traffic, social media engagement, and campaign results.
Provide monthly reports with actionable insights and recommendations for improvement, including, but not limited to company car couts.
Oversee TechNet Promotions to ensure customers benefit from available promotions.
Receptionist Duties:
Answer and direct incoming calls in a professional and friendly manner.
Greet customers and visitors, providing a welcoming experience.
Assist with scheduling appointments and handling administrative tasks as needed.
Maintain an organized customer record database.
File completed repair orders in the corresponding customer folder daily.
Ensure each repair order is documented with communication from customers/Insurance companies for BITA and BIC.
Accurately complete End-of-Day responsibilities.
Ensure all Buddy Isles Collision payments are completed with accuracy and are properly documented.
Ensure all service inquiries are addressed, and respond to text messages timely and professionally.
Enter employee time cards on a weekly basis.
Monitor and order office supplies, price checking quarterly.
Event Planning:
Plan, organize, and execute events for the business, such as customer appreciation days, community events, and promotions.
Coordinate with vendors, partners, and team members to ensure successful event execution.
Promote events through various marketing channels to maximize attendance and engagement.
Design, create, and publish flyers for events.
Must be present for all events including after-hour gatherings to ensure the event runs smoothly and for marketing opportunities, while expanding company relations.