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Med Spa Sales receptionist and admin assistant

Gameday Men's Health Pleasanton

Pleasanton, CA

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JOB DETAILS
SKILLS
Administrative Skills, Call Volume, Clinical Support, Communication Skills, Conflict Resolution, Customer Support/Service, Healthcare, Healthcare Providers, Inventory Management, Medical Assistance, Medical Billing, Medical Office Administration, Microsoft Excel, Multitasking, Operational Support, Operations, Organizational Skills, Outpatient Care, Patient Assessment, Patient Education, Payment Processing, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Sales, Sales Administration, Sales Support, Sports, Spreadsheets, Systems Administration/Management, Telephone Skills, Time Management, Training/Teaching, Weight Management, Writing Skills
LOCATION
Pleasanton, CA
POSTED
20 days ago
Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Employee discounts
  • Free uniforms
  • Training & development

Gameday Men’s Health Overview
Gameday is an innovative men's health center specializing in testosterone replacement therapy, erectile dysfunction, weight management, and PRP. (www.gamedaymenshealth.com). Over 40% of men have Low T by age 40, and over 60% will experience ED at some point in their life.
Gameday was created for one simple reason: To give men a world-class experience to feel their best. Set in a man-cave environment - plush with flat screen TV's, leather chairs, hardwood floors, and sports memorabilia - Gameday is revolutionizing the way men receive effective treatment. We have an in-house lab and do all patient testing on-site. Men want fast appointments and efficient care, and we deliver on both. (Our on-site lab gets testosterone levels back in 20 minutes!)

Our clinic is seeking a motivated, reliable and professional candidate to provide exceptional concierge sales & patient support, manage high call/text volume, and assist the business owner/medical staff with daily operations. We value team members who are committed for the long term and are excited about the potential for long term - professional growth within the company.

Key Responsibilities


  • Patient Engagement & Front of House Management

    • Greet and check in/out patients in a warm, professional manner, always maintaining a friendly smile.

    • Handle high patient volume while ensuring efficient and seamless front desk operations.

    • Answer and return phone calls promptly, managing a high call volume with professionalism.

    • Schedule, confirm, and adjust patient appointments.

    • Engage with patients regarding additional products & services and provide education on services and offerings.  Have a sales minded attitude to help patients learn more about services we offer that could benefit them based on their current & personal needs.

    • Maintain a clean, welcoming, and organized lobby/reception area.

  • Administrative & Payment Processing

    • Process payments, ensure timely collections, and resolve declined transactions.

    • Manage patient billing inquiries with courtesy and efficiency.

    • Track payments and maintain accurate financial records.

  • Order & Inventory Management

    • Maintain Excel / google spreadsheets to track inventory and prescription orders.

    • Monitor and update ordering schedules to ensure stock availability.

    • Communicate with vendors and track shipments/orders.

  • Support for Providers & Business Owner

    • Assist medical providers and business owner with daily operational tasks.

    • Organize administrative workflows to support smooth clinic operations.

    • Handle patient inquiries, resolve concerns, and apply conflict resolution skills when needed.

Qualifications


  • Previous experience in a Med spa front desk, administrative, or customer service role (healthcare/medical preferred).

  • Ability to handle high call and patient flow volume with composure and efficiency.

  • Strong multitasking, organizational, and problem-solving skills.

  • Proficiency in Microsoft Excel / google sheets scheduling systems, and general office software. THIS IS REQUIRED AND YOU WILL BE ASKED TO DEMONSTRATE CAPABILITY.

  • Excellent communication skills, both verbal and written.

  • Ability to handle sensitive information with confidentiality and professionalism.

  • Positive, proactive attitude with strong customer service skills and conflict resolution abilities.

Preferred Skills


  • Experience working in a medical, med spa, or wellness environment.

  • Knowledge of payment processing systems and patient management software.

  • Ability to educate patients on services in a clear, approachable way.

About the Company

G

Gameday Men's Health Pleasanton

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