As a Network Consultant at Bennett Thrasher, you will provide reliable services to help manage our clients' IT environments. You will visit client sites to resolve IT related issues, managing the various components of the client’s IT infrastructure, providing recommendations to clients for improving network stability, security, and performance.
* We're looking for someone that resides in the Ft.Myers/Naples area in SW Florida that can work onsite at least 3 days per week to provide support to our clients.
Some Responsibilities Include:
Develop effective working relationships with clients and firm associates
Work effectively in teams to provide quality service to clients
Gain a comprehensive understanding of client operations, processes, and business objectives
Communicate effectively, both verbally and electronically, to clients and firm associates
Utilization of the following systems and protocols:
Active Directory
DNS/DHCP
Microsoft 365
Microsoft EntraID
LAN and VLAN
NAT
Manage and troubleshoot servers running Windows Server OS
Contribute and support new ideas on internal processes and client engagements
Work with members of the engagement team to identify and resolve any client issues discovered during engagements
Practice timely and effective communication to management and engagement team regarding performance, including any related obstacles
Qualifications:
Excellent written and verbal communication skills
Strong commitment to professional and client service excellence
Proven time management, organizational, and prioritization skills
Proven ability to keeps service ticket documentation current and accurate
Proven ability to identify business issues and recommending technical solutions to overcome them
Proven ability to provide hardware and software troubleshooting, administration, and installs for workstations, servers, and network devices
Experience providing technical consultation and recommendations
Experience troubleshooting complex network and server issues
Deep understanding of Windows Hyper-V; experience with other hypervisors is a plus
Deep understanding of Windows Desktop OS (Windows 10 and Windows 11)