Non-Clinical - Administrative/Administrative Assistant

Administrative Assistant

Location: 924 Westwood Blvd Suite 1070, Los Angeles, CA 90024

Duration: 6 months

Shift: M-F 8-5

Bill Rate: ***/hour

Required Experience:
"Previous clinic experience preferred minimum 6 months.
"Care Connect experience


Job description:

In this role, you will work independently and facilitate access to care for patients who seek telehealth appointments at *** by processing inquiries and converting them to patients for ***. This involves but is not limited to obtaining required demographic information, insurance information and medical reports, as needed. You will register patients in Care Connect and Salesforce, the department's online CRM, organize and upload medical records to Epic via ICAP. Review medical records, and triage cases to the most appropriate physician at ***; collaborate with case managers, as needed. Outreach *** clinics and physicians and coordinate scheduling of telehealth appointments. Attend telehealth appointments and assist with any requested follow ups. Identify areas of improvement, and create new processes and procedures as needed. Provide administrative, regulatory and operational support for the organization s telehealth program offerings.

Reporting directly to the Manager, Access Services, Telehealth Coordinator is responsible for managing telehealth inquiries and requests. Serve as the customer s primary point of contact, document and communicate status and progress. This role will collaborate with other members of Patient Navigation and Business Services as well as members within ***, and partner with local clinical and operational leaders and international partners.