Join AAM, LLC as an Office Administrator and help make a difference in the communities we serve!
In this fast-paced, customer-focused role at our New Mexico Regional Office, you’ll support homeowners, HOA Board Members, and Community Management teams while processing Architectural Change requests and keeping daily office operations running smoothly. If you’re organized, proactive, and love helping people, we’d love to meet you!
Position Responsibilities:
- Provide a wide spectrum of traditional office support such as, but not limited to: writing correspondence as needed, answering phones, ordering office supplies.
- Extend top-notch customer service and problem resolution via phone and face-to-face interaction with board members, committee members and residents.
- Arrange various meetings (times/locations) and prepare all correspondence necessary to notify included parties.
- Architectural Control Request process and oversight.
- Maintains accurate and current association records.
- Performs other duties as directed by management staff.
- Process checks received at NM AAM office.
Knowledge, Skills and Abilities:
- Ability to multitask and prepare and process large amounts of administrative and customer request items while being detail oriented.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Exceptional organization and tracking skills.
- Ability to function efficiently in a fast-paced, demanding environment.
- Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems.
- Ability to interact and work positively and effectively with homeowners and staff at all levels.
- Advanced communication skills both verbal and written.
- Superior customer service skills and phone etiquette.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
Physical Demands & Work Environment
- Sitting in an office setting utilizing a computer and other office equipment.
- May be required to lift boxes, fill paper trays, and other minor physical office related tasks.
- Some errand running as needed.