This is a remote position.
Company Overview
Oates Energy is a fast-growing provider of utility submetering and billing solutions for residential and commercial properties. We help property owners recover utility costs efficiently through innovative technology, accurate billing practices, and exceptional customer support. As we continue to expand, we are seeking a highly organized and dependable Office Assistant to join our remote operations team.
Position Overview
The Office Assistant is responsible for providing general administrative and operational support to Oates Energy's internal teams. This role helps keep daily business activities organized by assisting with records, communications, scheduling, data entry, documents, and routine administrative requests.
The ideal candidate is organized, dependable, detail-oriented, and comfortable managing multiple administrative responsibilities in a remote environment. Strong communication skills, accuracy, and the ability to prioritize tasks independently are essential.
Key Responsibilities
- Provide general administrative support to internal teams and management
- Respond to routine inquiries by phone, email, and other approved communication channels
- Enter and update information accurately in company systems and databases
- Organize and maintain digital files, records, and business documents
- Prepare, format, and maintain spreadsheets, reports, correspondence, and other documents
- Assist with scheduling meetings, appointments, and internal activities
- Maintain calendars and coordinate routine administrative requests
- Monitor incoming administrative requests and ensure appropriate follow-up
- Review documents and records for completeness and accuracy
- Assist with data entry and routine record-maintenance activities
- Track administrative tasks, deadlines, and outstanding requests
- Assist internal teams with document preparation and information retrieval
- Coordinate routine requests between operations, billing, customer service, and other departments
- Maintain organized electronic records and supporting documentation
- Identify missing or incorrect information and route issues to the appropriate team
- Assist with preparing basic reports, summaries, and business materials
- Protect confidential customer, employee, financial, and company information
- Follow company policies, procedures, and data-handling requirements
- Meet established accuracy, productivity, and response-time expectations
- Assist with other administrative and operational responsibilities as assigned
Qualifications
- Previous experience in office administration, administrative support, customer service, data entry, or a related field preferred
- Excellent written and verbal communication skills
- Strong organizational and time-management abilities
- Strong attention to detail and accuracy
- Professional and dependable approach to work
- Comfortable using computers, email, spreadsheets, and web-based applications
- Proficiency with Microsoft Office Suite preferred
- Ability to manage multiple tasks, priorities, and deadlines
- Strong problem-solving and follow-up skills
- Ability to work independently in a remote environment
- Ability to handle confidential information professionally
- Reliable internet connection and appropriate workspace for remote work
- Experience with CRM, scheduling, document-management, or business systems is a plus
- Experience in billing, property management, customer support, or operations is a plus
- High school diploma or equivalent preferred
What We Offer
- Competitive salary and benefits package
- Fully remote work environment
- Growth opportunities within a rapidly expanding company
- Collaborative team culture focused on innovation and customer success
- Meaningful work supporting utility efficiency and cost recovery
Salary
$28.00–$35.00 per hour, depending on experience and qualifications.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance