Office Assistant

About Us:

VOALA Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE: $18.29 - $19.25 Per Hour

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.

JOB SUMMARY AND PURPOSE

The Office Assistant provides administrative and clerical support to the Payroll Department, including payroll records, document processing, employee inquiries, audits, and general office functions. Maintains confidentiality of payroll and personnel information and fosters cooperative working relationships with VOALA staff, workers, business partners, vendors, and the general public.

DUTIES AND RESPONSIBILITIES

• Perform general office duties, including organizing documents for electronic archiving, photocopying, shredding, and email communications.
• Answer phones, take messages, and direct inquiries to the appropriate staff.
• Compute, record, proofread, and perform limited data entry from compiled information and records.
• Compile worker and client information, prepare forms, and maintain records as needed.
• Maintain confidentiality of employee payroll, compensation, tax, and personnel information.
• Maintain payroll files, supporting documentation, and records in accordance with company policies and applicable record retention requirements.
• Assist with payroll document collection, filing, scanning, electronic archiving, and document retention.
• Assist employees with payroll forms, direct deposit requests, and routine payroll inquiries.
• Prepare and organize supporting documentation for payroll audits, compliance reviews, and information requests.
• Assist with payroll-related data entry and verification to ensure accuracy and completeness.
• Perform other duties as assigned

ESSENTIAL ABILITY ACKNOWLEDGEMENT

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges. 

ESSENTIAL DUTIES:

• Services for this position must be provided on-site.  As a result, the position requires incumbents to report to work on-site each day of active employment
• General filing, administrative assistance to staff, typing,
• Prepare worker records
• Restock supplies
• Data entry
• Receptionist for office
• Assist Payroll Audits
• Other duties as required and may be subject to change 

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

EDUCATION:

• High School or GED and some general office/admin coursework

EXPERIENCE:

• 6 months of office and clerical experience

PREFERRED QUALIFICATIONS:

• Bilingual in English and Spanish (written and verbal).

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.